Parkwest Casino 580 — Attraction in Livermore

CUSTOMER SERVICE IS EGREGIOUS more specifically the floor manager - JAMES CASTALANO. I asked if I could talk to him on the side, and when he came over to me, I felt threatened as he abruptly brushed his body against mine. I asked for some more personal space, and he made a childish comment about COVID-. James I have lost family and friends from COVID. SHAME ON YOU FOR SAYING WHAT YOU SAID. It hurt me to hear jokes about COVID from a quote unquote manager of a casino.

This "manager" will not hold accountability for his dealer's mistakes and treated me like a second-class citizen. I have gone to this casino everyday since I moved out here from IL. If I had to estimate my total losses since I moved here 5 weeks ago - it would be around $27K - James in my opinion you're not intelligent when it comes to customer service. WAY TO LOSE A WHALE

On top of that I come back inside to give him my business card and contact info - and there he was talking all animated. I asked him "are you talking shi* about me?" His reply was "YES."

GO TO LIVERMORE CASINO to play blackjack - everyonre is friendly there. They know me by my first name and the managers buy me lunch or dinner every time I come to play. Its because i bet large and win or lose I ALWAYS TIP THE DEALERS graciously.

Also at Livermore Casino they use 6 decks and not 8 - there is an advantage to the 6 decks for us players and here it is -

Of course, combinations aren't uniformly apt to be dealt or yield wins. Six decks are better in 58.1 percent of all hands, eight in 36.5 percent, and the shoes are equal in...

I've been a loyal patron of this casino for ten years, but my recent visit on Sunday, July 6th, was incredibly disappointing and frankly, insulting. I was playing at a table where the dealers, including one named Vicky, along with the male dealer/banker, were constantly chatting amongst themselves about their personal birthday party plans. I come to the casino to play with my actual money and enjoy myself, not to listen to staff's private conversations. To be losing money while the dealers are happily discussing their party was completely unprofessional and showed a shocking disregard for the customers at the table. The professional standards here have clearly slipped. It's frustrating to see such unprofessional behavior from staff. Please, focus on your jobs and the customers who are literally paying your wages. This casino needs to seriously address its dealer professionalism. Until then, my ten years of loyalty are definitely...

Was visiting Livermore..stumbled upon Parkwest. Review solely for blackjack.

Really interesting set up and location. Really doesn’t feel like a casino inside. Only one blackjack table..weirdest table I’ve ever seen. I watched about 15 hands go by and dealer made about 14/15 hands lol.

Decided to try my luck on next shoe. This table lets you have multiple bets on a hand…meaning if I’m sitting at a spot, multiple people can bet on the spot I’m also betting on. I was told from the folks there and the dealers that whoever has the most money on the hand..gets to make the decision for everyone there. Super bizarre. Again not a big deal if people were playing by the book. But just the weirdest set up I’ve seen.

Played a few shoes, and lost some money. Dealer only had a few busts and kept making some pretty quick hands…

Not saying this spot is rigged but with the weird betting here..I...