Long Beach Waterbikes — Attraction in Long Beach

Hate to have to say anything bad since it seemed like such a nice visit...

There was only a couple people here for the 9pm ride so the instructors said there was no need for a tour. Gave us "detailed" instructions and let us go on our own.

Unfortunately we couldn't find the entrance to the lights, Walkie talkied the instructors to see which way to go and they said we passed the entrance. So we peddled back looking for it and never ever found it. After so much peddling back and forth we were by the start point and just went back.

We told the instructors that we couldn't find it and got a "awe I'm sorry, well you can drive there and look at the lights too. A lot of people do that."

Sorry man, I paid $80 dollars to see lights that I never saw, if I would've wanted to drive there I'd have done it for free.

Just expected a partial refund, a "free ride next time" or something. But instead a "oh sorry about that, just drive there on your own and look" ?

Nah, not cool. Not satisfied. Overall just disappointed. If it's so hard to find the entrance there should have been a guide no matter how many people there were there.

Filed a chargeback with my bank for the whole thing. My back was even like "wow that sucks, they didn't even offer a refund or a credit? Nope nothing...

Had a decent first half of this trip as the first crewmember was very helpful in guiding us how to properly use the water bikes. Everything was okay in the beginning except one of my friend's water bike was much slower than ours no matter what speed she was pedaling. When my group reached the boats on the other side of the water, my girlfriend's chain pedals came off. The first thing I did was called the rescue number inside the container but was answered with an automated message. I decided that the next best thing to do was to tie the rope and pedal my girlfriend's bike back to the dock. As we were approaching the dock, the second crewmember yelled at me to not pedal hard but I told him about our situation. Upon docking, he was able to tie on my girlfriend's water bike just fine but on mine, he struggled a little bit and unnecessarily used profanity. I thanked and apologized to him again but was completely ignored by him. I get that it's been a long day for the crewmembers and I treated them with respect but our experience did not sit...

My girlfriend and I were actually looking for Kayak rentals after visiting Ballast Point and stumbled upon this wonderful experience. We spoke with the owner Melissa who shared how they recently purchased the business earlier this year and to her surprise she fell in love with sharing Waterbiking with others. While chatting with Melissa, one group returned raving about how much fun they had. It was then I knew we had to book it. We returned the next day for a glow ride. We were especially excited to see all the Christmas lights. The experience was spectacular. We stumbled into the Long Beach Canal and biked alongside beautifully decorated homes with our bluetooth speaker playing our favorite music. Melissa's pre-ride information was all correct. The bikes were not very difficult and you do not get very wet. This was one of the best things I have done during the holiday season. On top of it, getting to support a local small business grow is personally rewarding. Give these guys a shot, we will be returning soon for another round. Thank...