Alamitos Bay Yarn Company — Local services in Long Beach

Review is for the customer service, which a few other reviews on other sites have mentioned needs work. I sent an email about needing help with a dropped stitch, and was told I could come by for "drop-in" help on Wednesday night.

When I rearranged my schedule to come in, I was told I would need to be part of a class, pay $8, and then participate in the class to get any help. With a toddler in tow, I said I couldn't stay for the full class. They made it clear I should leave (no offer to help me as I browsed the yarn, or offer to at least look at the single dropped stitch and tell me if it's fixable or not, or alternative time to come in or estimated wait time). When I replied to the email saying I wish I'd known the set up before driving over, I got an (unsurprisingly) defensive email. I guess the owners are new, but there's some learning to do on customer service and responding to feedback.

Based on other reviews and the clientele of the shop, this is a pretty traditional knitting store and community. If you are newer to the craft or fall outside the stereotypical demographic of a knitter, there are friendlier and more inclusive yarn shops in Los Angeles. I won't be returning...

This is a great Yarn shop full of amazing quality, beautiful yarns. I have been going to the Wednesday and Friday drop-ins for past 6 months. Both teachers are super friendly and helpful and have helped me with my projects. Drop-ins are usually one and half hour long and you can come anytime during this time frame and leave anytime or stay the whole time. You sign in and the teacher goes through the names in order of arrivals and addresses your issue. It’s been really helpful for me. I also took a 3 weeks course with Leslie on learning different stitches which was great. I’m so happy this yarn shop is here in Long Beach and highly...

Perfect place to find everything for crocheting and knitting. They carry a ton of colors and really gorgeous, high quality yarns. They sell beautiful wood crochet hooks and knitting needles that are incredibly smooth. Everyone here is incredibly friendly and knowledgeable. The store offers classes and knit/crochet alongs and you can set up private help sessions and such. Highley recommend coming here to browse and pick up supplies. I think theu also offer gift cards which makr amazing gifts for knitters...