I don't buy suits often, but I needed one in a pinch (within 4 days) and I had never tried 3 day suit broker and saw some decent reviews, and it's close to where I was.
Sales floor: I came in on a Tuesday afternoon, nobody greeted me or noticed me for 5 minutes and eventually I was told to wait in the back. I waited there for 15 more minutes for the one sales person working to get to me. The whole time I never saw a measuring tape, my sizes and lengths were guessed like I was at a carnival. I tried the suit on and I was asked if it was comfortable. It was, but it was big and I said as much and was told it could be tailored.
Tailoring: every time I've gone to a tailor I've been measured, or they have at least touched me or the clothes. This experience, which was already a rush, involved the tailor looking at me and never measuring anything. He made two marks on the back and I was given a card and asked to fill my information. That was it, no questions, no information-- and importantly, no comment that the suit would be in-returnable after any in store alteration, which makes sense, but was never explicitly communicated.
Pick-up: when I went to pick up from the tailor on Friday, he handed me the suit and I asked "hey should I try this on?" and he just ignored me at his sewing machine. At this point, the charade still had me convinced these guys were pros who could guess sizes with their naked eyes and tailor suits just by looking at them, and so I left with the suit like a fool shortly before closing.
As the saying goes: a fool and his money are soon separated. I tried the suit on immediately upon arriving home, and the fit was the worst I have ever experienced, worse than off the rack.
I had no time or intention of going back to 3DSB the next day, and I went to Men's Warehouse in hopes I could find something off the rack same day. Not only did I find something, I experienced a night and day service was experience: greeted, measured, asked questions, given options, just... you know, customer service and respect. The suit was cheaper, and met my needs. I told 3DSB that I was losing weight and this might be a one time suit, they upsold me to wool, MWH told me to stick with polyester if it wasn't a long term suit. I felt and looked good in that suit.
The Return: I came back the following Monday with original receipt in hand after some questionable advice that I could still maybe return because I hadn't made any alterations myself, and was greeted by: nobody. After the usual wait, the same salesperson who sold me the suit asked if I was picking up, I said "returning", and his brow furrowed. I told them what I've told you: everyone I asked said it looked bad, and ultimately I the customer didn't like what they had sold me when I actually had a chance to try it on. I was asked to try it on again in the store and was told that it looked just fine-- great even and that my lying eyes deceived me. The salesperson and the cashier chuckled at the ridiculousness of me expecting to return an altered (poorly, by them) suit: an expensive lesson I had just learned. I protested and asked if I could speak to a manager: "no, we just work for corporate". I asked if I could speak to corporate "no", nothing posted on their website either. Ultimately I was told that unless I bought the suit off the rack and left all the tags on it, there's nothing they can do, or would do to make it right. In their view, they merely loaded the gun, handed it to me, and watched me shoot myself in the foot.
With that, I warn you fellow suit customer, please do yourself a favor and spend the extra $50 it takes to have a salesperson who cares, a tailor who measures you and cares if their work was a success, and a cashier who helps you understand the refund policy. I will NEVER come here again, and I will very, very actively spend the rest of my life telling everyone I encounter to steer...
Read moreI have been shopping at at 3 Day suits now probably for about 20 years before I started going there I was shopping at DTLA that's downtown Los Angeles on Los Angeles Street and 7th in the Garment or fashion District but unfortunately I always felt that I was being attacked by sharks 3 Days suits was a breath of fresh air you can go in there calmly take your time if you see something you like then you can signal sales salesman if you have question they don't attack you right on the spot they have excellent excellent customer service they have designer suits there as well personally I have several Magic Johnson Steve Harvey suits that I have purchased there over the years I don't go anywhere else to buy my suits I have been very pleased with them for the past 20 years I have visited just about all of their locations but my favorite one is on 190th they have a large selection to choose from and The Price is Right 3 Day Suit you very much appreciate if you're into wearing suits and ties and dressing to impress you will not be disappointed I...
Read moreThis is hands-down one of the best suit stores around, with an impressive selection of styles to choose from. Sean, the owner, and his team are incredibly knowledgeable, friendly, and always go the extra mile to make the shopping experience smooth and enjoyable.
I’ve been coming here for years for both suits and alterations, and I’ve never been disappointed. Martin, the tailor, along with his team in the back, consistently delivers top-tier craftsmanship. Every piece I’ve brought in has come back fitting perfectly.
If you're looking for a place that combines quality suits with expert alterations and outstanding service, this is it. Highly...
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