Dollar Tree — Attraction in Los Angeles

This dollar tree is by far the worst dollar tree location i have ever visited ! I originally loved the dollar tree for their seasonal decor and also their low priced items. I purchased a few items yesterday sept. 25th and today sept. 26th i came back to return extra items i had purchased. I had the receipt with the UNUSED items so i expected that i would have no problems returning my item. Well, i was wrong, the manager vanessa said that they would only accept even exchanges so i mentioned that i the moment there was nothing i needed and i would be okay with store credit. As i mentioned in the beginning, i come to the dollar tree from time to time so store credit would work the same as a refund. She then went to say that they do not do store credit which was NOT written in their return policy ! No where in the return policy does it say you must do an even exchange. The policy says they will take returns with original receipts. Talk about a deceitful policy ! Vanessa then got flustered as i asked to speak to the store manager and i also asked if i could obtain corporate email so that they can see how their policy makes no sense. I know DOLLAR TREE concern here is loosing money but think about this, I CANT USE A DOLLAR TREE GIFT CARD OUTSIDE OF THE DOLLAR TREE ! How do you not provide store credit ?!?!? Vanessa did mention “other stores” do take returns but theirs didn’t (for whatever reason) she then called her store manager Araceli who also could not help her customer. She told Vanessa she can put her on speaker so that she could “explain” the policy to me again. Why would a store manager even think that is a good idea ?! I’ve been involved with retail before and as a MANAGER your job is to provide the upmost customer service ! To assure you can retain your customers and maintain the dollar tree brand. This was the worst experience i will never come to this dollar tree again ! Or ever with their deceitful policies. I was given a “customer support” phone number and apparently i can’t email the manager or the corporate manager about this because “they have no emails” according to the manager Vanessa. In 2018 a huge corporation does not communicate with their managers through email ??! Again, so confused. For the record i have attached a picture of their policy which does NOT mention anything about...

I had a highly disappointing experience at the Dollar Tree recently. I purchased a disposable calculator and, upon opening it outside, discovered that it was dead. I promptly returned to the store and asked the cashier if I could exchange it. She insisted that I needed the packaging, which I had just thrown away moments ago. This seemed ridiculous, considering she had sold it to me seconds prior.

To make matters worse, the manager, who had noticeably hairy arms, joined the conversation. The cashier explained the situation to her, and she reiterated that I needed either the barcode from the packaging or the receipt for any return or exchange. What baffled me was that the cashier asked if I had the receipt, despite the transaction happening mere seconds ago, and her knowing that I had told her to keep it.

I expressed my frustration, mentioning that the calculator only cost $1.25, and it shouldn't be such a big deal for such a low-value product. The manager's response was mind-boggling. She said, "If it's only $1.25, then you should have kept the receipt." This response made absolutely no sense, as the value of the product was precisely the reason why I didn't see the need to keep the packaging. This whole experience was incredibly frustrating and left me with a negative impression of the store's...

My review has nothing to do with the cashier, but poor guy had a huge line and none of any other staff could jump in to help? is sad! You can tell the frustration, nervousness of the cashier because he’s trying to get the line down. I get it’s slow and under staff everywhere, but for the sake of the customers and your employees you should take the time to help bring the lines down and move away to continue whatever is that you’re doing. As I was shopping the cashier called for help twice of a manager and instead of coming they called him. As I was shopping I saw 3 people in the office, so clearly they could’ve helped. Take pride in your job, position as a “ Manager “ and most importantly without your employees ( cashier associates) you would be complaining if they would to quit or call out, and I would not blame them I was a customer and I could feel the anxiety, frustration and face of worrisome that the gentleman had. I felt the need to tell the gentleman it’s ok, you’re doing fine, just breathe and the fact that he felt so appreciated and felt understood shouldn’t come from a stranger, but from your own “ Management team “ by giving him or any cashier the help when they feel they’re drowning and customers are complaining to them about the long...