The Home Depot — Attraction in Los Angeles

As a regular customer of Home Depot, my recent visit to the Roscoe Boulevard branch left me disheartened and deeply dissatisfied. Upon entering the store to purchase a multimeter, I encountered significant hurdles in finding the right product. An employee named Moe, who shadowed me persistently and provided misinformation, hindered my shopping experience. His misleading guidance and interference not only prolonged my search but also created unnecessary frustration. Furthermore, when seeking assistance with a Milwaukee battery charger, the lack of support from staff, except for one individual, compounded my disappointment. The encounter at the checkout with cashier Brian escalated the dismay, as his disrespectful manner towards my wife's concerns regarding a partially open package was unprofessional and dismissive. This, along with Mo's continued intrusive behavior, exemplified a concerning lack of professionalism and respect for customers.

To ensure my feedback is heard and to prompt improvements in customer service, I intend to share my experience across various review platforms, including Yelp, Google Reviews, and other relevant sites. Furthermore, I will compile an email detailing these incidents and provide links to each review posted, which I'll send to the district manager and/or corporate office. It's my hope that this concerted effort will encourage Home Depot to address these systemic issues for the benefit of...

The place is nice and people try to be helpful, but I went thru 6-7 people all of who couldn’t answer questions — both mine and other customers’. Questions like, “do you have any metal hanging containers for plants? “ “Do you have earthworms for your garden or vermicomposting?” Or “Do you know when your next shipment of asylums will be in?” — saw several garden associates just give blank looks. And this is after I asked the price of some flowers that were not marked, and although they were the flowers right in front of the cashier, she did not know the price and had to bring the IR reader to tell me the price. (Mind you, they were all friendly, … just that these are pretty standard questions).

Asking for some basic plumbing supplies, we got a nice answer of aisle 12, but that did not have the actual plumbing supplies — it was in another aisle. I feel that the associates need a LOT more training… And one guy who we asked about a p-trap with a clean out valve laughed, but couldn’t say if they just don’t exist anymore, or there was some other reason he was laughing….

But the place was clean, had a lot of options for what we were looking for, seemed fairly well stocked, and the prices were average.

Since we came with a big truck, it was nice that there is ample parking, The women’s restroom was clean and supplied… so that’s a...

I purchased my windows through Home Depot, and had a good experience thus far. They’re not installed yet. I also needed new kitchen cabinets and floors throughout the house. The customer service at Home Depot was poor. I made an appointment with the cabinet rep, who spent maybe 20 min with me, wrote some information and a quote down on a piece of paper and sent me on my way. I then went to Lowe’s and had a completely different experience. I ended up purchasing my kitchen at Lowe’s. I contacted Home Depot‘s management to make them aware that they lost a sale and a customer because of poor customer service. The manager, Patricia, told me that she would make it worth my while if I came back as a customer. I told her I needed new floors, could she give me a discount on the floors. She said yes. after some hours of meeting with the flooring person, who was great by the way, having my house measured, so forth, and so on, I was ready to sign the agreement to purchase new floors for my home. I just needed to know what discount I was getting. The discount that was supposed to bring me back as a Home Depot customer was 2%. I ended up purchasing my floors at Lowe’s. I didn’t feel that Home Depot was serious about working with me. And I felt they wasted my time. I won’t be shopping at Canoga Park Home...