Universal Student Housing — Attraction in Los Angeles

They don’t communicate well, in my opinion. So,, i didn’t make the payment on time. But only because i had a reason. The amount of money wasn’t correct. I tried to talk to them about it, but they ignored me. Instead they just put late fee of $120. The guy who was in charge called me and said: “Sir, if you don’t pay the rent right now as we’re talking, i will go to your house with police.” The guy was almost threatening me. I tried to explain myself, but he wouldn’t even listen. It was like talking to a wall. I tried to understand and respect their policies and system. I just wanted to talk to them. Because there were some things i couldn’t understand. But these guys just ignored me like they never got a message from me. One of the worst...

The host is lovely but the company is extremely money-driven. I shortened my stay with my host and asked for a refund for the extra days that I had paid. Throughout the process, they did NOT mention anything about a cancellation fee. Then, they charged me $125 for cancellation. I feel like I’m deceived by the intentional lack of transparency of this company. Overall, a nice experience with the host but a frustrating experience with the company itself. DO NOT choose them and spare yourself from unnecessary hassles that add excessive stress to an...

I've been staying at the homestay for about four months and overall things have gone quite smoothly. Agents from USH are very attentive and respond to emails quite quickly. They always try to update the situation throughout the rental process. My current landlord is very kind and caring. Overall, up to now I am quite satisfied with the service...