O'Reilly Auto Parts — Attraction in Louisville

My husband does a lot of business with the company. But it’s getting harder for me to continue putting our money into a company though that has employees that do not represent the company as they should. I wonder if someone in a higher up corporate position would feel knowing one of there store level employees was bad talking a customer (my husband) after she thought we had left the store. As an O’Reilly’s store employee, and I’m sure if you want to keep it that way. It would be smart to realize that this company did not ask for your opinion when implementing there policies and procedures. Just like I’m fairly sure you have heard the expression to “stay in your lane”. This being one of life’s biggest lessons we all have to learn. So if it doesn’t concern you….mind your business. And remember that god don’t like ugly….no matter which...

Wouldn’t let me return a faulty starter that destroyed the bell housing on my transmission… I went to the other oriellys down the street and They gladly returned it for me and gave me the information to contact their parts supplier. This was a brand new transmission too $1800. The car was mint I kept up with the maintenance very well. Old starter died replaced with this one worked twice then completely ripped off on the third start.. the van did not back fire or anything. And the electrical/charging...

Mediocre customer service, didn't really feel helpful. They answered questions, but wanted to be on their phone.

I came in pretty close to close but was out before then. Not very knowledgeable.

The person manning the other register was more helpful.

Been going to O'Reilly's for a while and they tend to be a bit overpriced compared to other options, but you get a good return policy and sometimes helpful employees. Just depends on what the person behind the counter knows and what's in...