Regiss Bridal & Prom - Louisville — Local services in Louisville

Planning my wedding was a nightmare... why? because everything associated with my and my wedding party's dress was either messed up or wrong. multiple things, one after the other. I don't even know where to begin! I found my dress at another boutique but decided to look here, well my dress I wanted was cheaper here by a hundred dollars... so I went for it. I also ordered my bridesmaid dresses here also. My girls were measured, I was told I would be called when they were in around mid to late July. One of my girls was in England so it was essential we get them sent to her in time just in case alterations were needed... the last day of July, I called instead, just to check in and get an ETA for the dresses. They had been in for over a month, Regiss claims they called and left a message... but I had no missed call or voicemails from them, ever. Even if I had, why would they not try to call back after not hearing back from me? /So, my mother goes and picks up the order, assuming they had their crap together, got all the way home, for me to find that my sash to my dress and my English Bridesmaids dress was missing from the bunch... Then when we got the bridesmaid dress, it had a rip in it. Then my pregnant bridesmaid ordered a 12, they gave her a 10.... then my size 2 bridesmaid was given a 6, my size 14 bridesmaid was given a 12 and my dress, my beautiful beautiful $1500 dress had multiple... MULTIPLE RIPS in it. Yes, you heard me, my brand new wedding dress had holes in it. How you say?? It was never explained to me. I was assured by the owner, Rhonda, that she would go and see my dress at my alterations lady and see what she could do about pricing. She never did. Rhonda also said she would fix the two dresses that were too small for my girls by putting in a corset, well yes she did that. the dress that needed to be taken in... she said she would take in for us... the day we got it back.. it was safety pinned not "taken in" just plain safety pinned... I could have done that myself... so my bridesmaid needed an emergency appointment with my seamstress that very night to get it fixed. We agreed that the dresses would be picked up two days before the wedding... three days before the wedding we cant get a hold of Rhonda to set up a time... shes out of time... with our dresses... and is claiming we agreed on the day before the wedding... AS IF. Like I would trust for her to have things correctly done the day before the wedding? No! and thank goodness we put our foot down and said NO you will give us our dresses 2 days before. because look what happened! Safety pins are what happened! Unorganized, untrustworthy, unprofessional, sketchy.. I could go on and on. I was never reimbursed for holes being in my brand new dress, never compensated for any of the time I spent running back and forth between there due to all the mess ups. This place is just bad news. My gown was perfect in the end.. only thanks to my wonderful alterations lady.. but the money I saved on the dress by buying with Regiss... ended up costing me a whole lot more money, time, stress and patience. How utterly disappointing we are with this business. We had come to them many times in the past and never expected to be treated this way. Steer clear if you know what's...

A lot of this review was out of this stores hands, but also if I had know what I was going to go through I would have definitely chosen another wedding studio. The process of finding my dress was amazing. The stylest was so nice, and I found my dream wedding gown. I went to buy my wedding dress in February 2023, and my wedding date is November 11th 2023. From my research, and what the store was telling me it was plenty of time. I also didn't know this studio did not have an alterations department, and that's on me I should have done my research. I had my sisters purchase from regiss before with no issues. Fast forward to August when I reached out to the store to see when my wedding dress would arrive. They weren't too sure, but then told me at the end of August early September. Fast forward to October after calling regiss several times to find out when my gown would arrive. The manager did her best to reach out to the studio, and found out it had shipped, but would not arrive for another 7 to 14 days. On day 14 we called the store, and they said it had arrived, but they didn't call me when it had, I had to continously reach out to them. I wasn't able to pick up my dress until October 12th, now a month before my wedding. They did give me some names for alterations, but it wasn't a lot. I am now having to spend almost as much as I have paid for the dress originally in alterations to make sure it is done by my wedding day. I know a lot of this was not their fault, but if I had known what I had known now I definitely would have chosen another store that could do it all. So unless you are buying your wedding dress a year from your date, and already have an alterations person in mind, I would definitely choose somewhere else, especially after the money you will spend. Save yourself the headache, and a...

Today me & three of my bridesmaids were in the Louisville are. Just for the day. We picked this shop to visit because it was listed first on Google. That was a mistake. One of my bridesmaids walked in and immediately walked out saying "This woman is rude!". I then walked inside and found an older woman behind the desk on the phone. After waiting patiently for her phone call to end I asked if she had any available appointments to try on wedding dresses & bridesmaids gowns. She then rudely proceeded to tell me she didn't & that she was booked up & then threw her had up mid conversation to answer her phone. So I politely decided to walk out. She then stopped me and asked me if I had a wedding date set. I told her no that I was waiting to hear back from the wedding venue to book a for sure date and before I could finish she told me that I couldn't try dresses on without a date. Which is completely ludacris considering any woman could walk in on any random day and buy a gown if they wish to. Whether they are engaged or not. So I proceeded to again walk out. As I was turning away she said I could call and book a day. Yeah right! I am a paying customer trying to find a dress for my wedding day. You are rude to both me and my bridesmaids without so much as a polite greeting at the door way!? You my friend have lost not only my business but ALL of my bridesmaids & family. I recommend instead of going here to go a few short minutes away to the Bridal Suite where they have a wonderful selection of dresses & I instead bought my $2000 dress only an hour after this...