GIANT — Attraction in Lower Gwynedd Township

I have never left a negative review before, but my God, I have to say something. On the whole, this giant is pretty good. People are nice, shelves are well stocked, and it is clean. That said, there is one guy in the deli that is an absolute train wreck. He is middle aged, a little overweight with white hair, and to put it simply, he is the slowest moving human being on the planet. No exaggeration, watching him get meat and cheese is right on par with the DMV scene from Zootopia. This guy has been like this for years, and I have always just stomached it, but tonight he was pissy because his coworker had taken an overlong break, so he was alone in the deli. I watched 4 people storm off because of how slowly he was going. But that wasn't even what got me. I don't know if this guy was sick or just pissed, but every time he would go to weigh someone's item, he would cough on it... unwrapped, right as it's on the scale that puts it at face height. I mean, his mouth's got to be less than a foot away. He wasn't coughing at any other time during the 45 minutes I stood there, but like clockwork he would cough right on each item he weighed. Eventually his coworker returned, and by the grace of God, that's who helped me. Seriously though, if anyone from giant reads this, please reassign this clown to a different job. Maybe he can turn the rotisserie chicken or something. The day I see him elsewhere, I will delete this and leave this store a 5...

It is time for Giant to change their policy regarding coupons and discount offered on the Giant App. I have been shopping at this location since its inception and have had discussions with store personnel about my displeasure with the app, its coupons, and the fact that the app discriminates against the poor and elderly. Today was the last straw. There are 4 coupons for Smithfield bacon, one for each different flavor and type with a limit of one per coupon. When I got to checkout the coupons I clipped didn’t show up in the app and was then told by store personnel that I could only use one of the coupons. I left and did not complete my order and went shopping at another chain. I spoke to the store manager Ginger about this matter and voiced my displeasure with the app, Giants policy with coupons, and the fact that the app is discriminatory. The elderly do not use apps like the younger generations do, nor do people that can’t afford smart phones. When you offer a discount to one set of customers and not another, that is the definition of discrimination. Either offer the discount to everyone or don’t offer it. I am so fed up with this practice I am not sure if I will go back until changes are made. I have also deleted my Giant app. I would have given you a one star review, but I gave you 2 stars because Ginger is a great manager. Unfortunately, her hands are tied...

I used to like this Giant until they decided customer service was a very, very low priority. I am all for technology and appreciate that they put in self checkout stations, but not at the expense of deciding they could then shut down every single checkout lane with a human except for one! As you can see from the pictures, every single lane was closed and four employees were gathered behind the checkout station talking. I even tried to do self checkout but they didn’t update their machines to get rid of the “place your item back in the bagging station” feature so it gets locked up every two seconds. I had a lot of items so I went into a line and had to stand there waiting for 15 minutes. The only saving grace at this store was the kind, helpful and courteous Leslie who helped me check out. I won’t be returning to this store and if this is Giant’s new policy, which it appears to be trending towards, I will take my business to a more customer-friendly supermarket like...