I am literally so sick of this store getting my orders wrong every morning I made an entire google account just to review this store. I mobile order and pick up in drive thru. I am not sure any of the morning crew know what a COLD BREW WITH COLD FOAM drink is. I can not count how many times I was handed a regular cold brew with sweet cream added with a regular straw lid..I do not have time to wait for another one, i need to get to work. One morning, I had time, I politely told him this is the wrong drink, he proceeded to take the cold brew that already had sweet cream added to it, dump it into a trenta cup and added cold foam, I was so shook I couldnt even say anything, cool, thanks, nothing like a big ole cup of sweet cream for breakfast. Another morning, ordered my same drink, cold brew with cold foam with an added shot of espresso, i pull up to the window, same thing, someone corrected them and remade it before handing out the drink but I was watching through the window and they never added my shot that I paid for, this morning i went for a nitro with cold foam, i love the nitro drink, but today it was extremely bitter, I also ordered a bagel and they forgot my cream cheese. On top of all that, they are ungodly slow. There have been times I actually come into the store in the morning, and the manager would be yelling at the crew, totally unacceptable. Once, i accidentally mobile ordered to the lansdale store when I meant springhouse, I showed up to springhouse, realized my mistake and they still made me pay for my drink AGAIN, at least I was able to call starbucks to get a refund but I feel like they should have just made me the drink, i showed them on the app i literally just ordered it 3 minutes ago it was not like i was trying to scam a free drink. This store needs some serious work, maybe call...
Read moreAt arrival at this location and I saw the display case with the food was full of flies. However I pointed it out to the staff and theyre response was we are not selling anything from the display because they have more in the back. I was happy with the answer, however I ordered my regular drinks with +lemon and chocolate cake. But I was surprised by the only 2 pieces left in tge display were now gone. So when I ask what happened to that he said they served tgem to mebecauze they wrre tge ladt 2 pieces left. I was so grossed out with that so they offer to refund my money and they did but if I didn't pay attention I would have eaten those disgusting cakes. Also they got the wrong order. My mother has dairy allergies and she ask for almond milk latte but when she fortunately double checked they made it with regular milk Thank god the she askedor otherwise I would have had to take her to the hospital. STARBUCKS OWNERS you should straighten this out. Nothing in displays with flies inside should...
Read moreThis is not the best Starbucks but they get four stars for having quick service and the standard Starbucks fare. If you get there early in the morning, there is typically no line at the drive-thru.
The parking lot for this Starbucks is horribly designed and the drive-thru is even worse. It is especially at the apex of a U-turn. If you have a larger car, it is impossible to get close to the callbox. I have seen lines here back up to ten cars. The wait can be long, so if you are in a hurry, this is not your spot.
On this particular visit, I went inside to avoid the drive-thru line and ended up leaving before placing an order. Starbucks could probably put another location in Ambler. This one just gets too...
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