Head Hunters Smoke & Vape Shop — Attraction in Lubbock

So everyone I met is so nice. I recently bought the Evolve plus XL duo. I took it home Wednesday night, realized Thursday it did not charge, something was wrong with the charger port. I even tried multiple chargers at home. I took it back Friday because I have a kid and was not able to Thursday when I realized. I was informed by Megan the manager I’m guessing that she could not exchange the product for me because of the 24 hour policy. I was not told about the 24 hour policy at all when I purchased, nor was the product tested at the location to make sure it works. She said she could give me 15% off? And that’s it. For a product that didn’t work and was not my fault. I would understand if I wanted a refund but I just wanted a product that worked. I had my receipt too. She told me to call the company that makes the product and they “maybe” can send me a new one. Just bad customer service from her. You could tell the employee wanted to help me but she should either train her employees better so this doesn’t happen and Inform every customer of the policy or just have good customer service and exchange the product for one that works. $80 wasted on something that doesn’t work… sad was planning on spending more money here but idk anymore. I mean you should be checking your products every couple of months to make sure they work to begin...

It's an awesome environment with the expected assortment of products found in a headshop along with a mix of new and funky/interesting stuff always trickling in. The Staff working here are a mix of "gorgeous hot goddesses" type who always greets you with a smile ready to help find the item your searching for, or the "knowledgable hippy pro" for insightful wisdom on your headshop purchase needs and proper usage techniques. While some items are slightly overpriced and can be found much cheaper online (if your willing to wait for shipping) there's also quite a few times I've found a slightly lower price here than the price of the same item found at other smoke/head shops around town. but when you NEED something specific, and Head Hunters has it, 9/10 times it pays to simply get it. If it's worth it to you to own something and you have that desired product in your hand, then BUY IT right then and there. I say this bcuz they move a lot of merchandise through the headhunters stores quite quickly, so it might be gone tomorrow. And rather than searching for it cheaper or waiting for shipping to hopefully arrive at your doorstep just in an effort to save a couple dollars?? Better buy it at Head Hunters...

Headhunters is by far the worst smoke shop in Lubbock. ESPECIALLY slide location. I walk in and everyone in there has a stank look on their face. They're not kind, they're not welcoming. It makes me want to walk right out. The only person that ever just asks if someone needs help is Shay. And Headhunters decided to fire her even though she was the only one that actually knew about the stores products. Their "manager" Bryce doesn't know anything about the products, we had to teach him about a Huni Badger because he had no idea what it was. The store sells Cookies Brand Delta8.. Cookies does not sell Delta8 and Headhunters is not a licensed distributor either way. Headhunters packages it themselves and puts it into Cookies bags to upcharge. Can we say illegal?? Also, Juicy Juice has most of the same things for $5-10 cheaper, every time. Stop wasting your money on this awful business. They don't care about anything...