Days Inn & Suites by Wyndham Lubbock Medical Center — Hotel in Lubbock

I had an extremely disappointing experience with this property, both through the Expedia booking platform and in direct communication with management. I accidentally booked a stay for the wrong date — two weeks out — through the Expedia app. I realized the mistake just a few hours later upon arrival, only to discover there was absolutely no flexibility offered through the app to amend the booking.

Even more frustrating was the lack of empathy or accommodation from the property itself. I spoke with the on-site team and later with the manager, Virginia, who was incredibly dismissive and uninterested in helping resolve the issue. Despite clear evidence that the booking had been made just hours prior, and that it was an honest mistake, she told me flatly that the reservation was non-refundable. She also acknowledged that the owner intentionally discourages bookings through third-party sites like Expedia, which is why they refuse to offer any flexibility — no refund, no credit, no customer care whatsoever.

As a result, I had to pay a second time to stay that night — this time at a higher rate. What should have been a $67 stay ended up costing me a total of $152 after being forced to rebook at $85. Had I known I’d be spending that much, I absolutely would have chosen to stay at a more upscale property with better service and more considerate policies.

I regularly drive through Lubbock and was hoping this could become a convenient, go-to stop for my travels. Unfortunately, because of the way this situation was handled, I will absolutely never stay here again. Mistakes happen, and how a business responds to them speaks volumes. In this case, the message was loud and clear: they...

I booked a room for tonight about a week ago. I had a family emergency and had to put the trip off for a day. I called the hotel to see if I could change my reservation to tomorrow instead because I was unable to come up tonight. The girl that answered was very nice and said because it was a family emergency that it would be no problem. She told me to call Priceline and have them change the reservation in their system and they would call her to confirm. After waiting on hold for 20 minutes Priceline tells me she talked to the same lady and she had talked to her manager and the manager said that since it was after 6pm they would not change the reservation regardless of a family emergency. I just checked on the days inn website and it shows several rooms available tonight and several tomorrow so we can’t use capacity as an excuse. It would cost the hotel nothing to simply change my dates. I really think they just don’t want to help anyone out that books a room through 3rd party. I’ve worked customer service for the last 15 years and this is a clear lack of customer service. There is no reason not to change my dates. Next time I will book with Hilton like I usually do instead of trying to save a few dollars for a room. I still need a room in Lubbock so I will book elsewhere for tomorrow and also for my return trip next week. The girl i talked to was very nice and very apologetic when I called back the second time. I don’t blame her at all, I blame the manager with no customer service skills. Get a room somewhere else, this hotel is not...

Upon checking in I told the front desk that I had pet allergies and had accidentally booked this hotel but that I would try. After checking in, I went to buy water and Benadryl. 20 mins later I had welts and needed food. I called Hotels.com to inform them send ask for a credit. They agreed to credit me but the hotel manager, Virginia Garcia, would have to approve it. When I returned to the front desk, I was told she’d left for the day. Erring on the side of caution and because I had same reaction to the pet dander in the air, I decided to leave. I took the Benadryl and the welts subsided. Upon returning the next day to discuss the credit, Mrs. Garcia refused, saying the hotel was booked to capacity and she couldn’t refund me. I never even sat down in the room and given the fact that I was presenting with an allergic reaction I would have expected the manager to at least credit me half price. She refused. Very disappointing. And she refused to even allow me to explain my situation. I told her that her front door and hall cameras would confirm that I didn’t stay in the hotel longer than 30 minutes the entire evening but she insisted that I’d been in the room for over 2 hours when in fact I left b/c of my allergic reaction immediately. Returning only to inform her of my condition. Very disappointing the way she managed this situation. I would like to thank Daniela for listening and compassionately handling my circumstance as...