Lubbock Furniture Exchange and Mattresses Too — Local services in Lubbock

Heather was wonderful, without a doubt the best customer service I received and great communication between ordering and delivery. The only reason I can’t give 5 stars is because upon delivery the two gentlemen brought the couches in and left them standing vertically and wrapped. I had ordered a full sleeper sofa (heavy) and a love seat. I asked if they were going to unwrap them and set them down and the older gentleman said they only do delivery. I’m 4’11”, 105 lbs and weaker than a stick bug… Fortunately I had company coming to town that night, but had I not I have no idea how I would have set that couch down. They could have at least set them down horizontally and I could have managed to lift each of the 4 corners individually to unwrap it but to leave a sleeper standing vertically was pretty ridiculous to me and I may be wrong but I’m pretty sure they charge for delivery if I remember correctly (this was a hot minute ago). I will likely order again from here in the future but it would have been nice to know how they intended to leave the couches in advance so I could have planned to have someone available to help me and not have 2 vertical couches wrapped in my living room when my company...

Me my husband and my little one came the workers/owners greeted us right away with a smile and it is very clean smells good and the furniture is beautiful and the sales are amazing. We left buying a king bed and a huge deal on a couch with the love set. Heather King was so amazing she came to us to see if we needed anything and she helped us and answered all our questions she is so nice and a hard worker! She knows her prices and tells you what mattresses are best for you. We found the perfect one due to my pregnancy and after birth. And we love how they help you take it to your beautiful home. They also have amazing different ways to pay. Come on in and get your furniture. We recommend this place more than any other place here in Lubbock. Thank you Heather and the team for all the love and support. They also have a spot for little toddlers to play and hang while the parents are paying or talking about business. My little was loved it and loved how one of the workers took her time out to play with her and put on some tv for her....

My daughter and I visited today for the first time and we were immediately greeted by owner, Ms. Heather. She was so friendly and willing to help. All we needed was a metal bed frame and she showed us around and never pressured us into anything else. She even loaded the bed frame up in my car for me! We will definitely be back!! Great people!!! Thank you...