Wild Birds Unlimited — Attraction in Madison

I have spent thousands of dollars at this store over two decades. I think there’s a new owner, a young man, and he always seems distracted and aloof when he waits on me, never friendly. I rarely return anything but a few months ago, I returned something and he was highly suspicious and unfriendly, assuming the worst of me. I’ve also noticed that he rarely displays any form of gratitude to his customers while I’m shopping and never deigns to say “thank you” to me or the people in front of me. (He mumbles a quick, insincere “have-a-good-day” or something like that, without ever making eye contact.) Historically, I’ve enjoyed going out of my way to get to the store and my experiences have been so good and uplifting that I ignore the high prices and wasted trips on days that I thought they’d be open but aren’t (Mondays and Sundays). I don’t write reviews very often, but as I sit here in my car, after yet another frosty experience from him and an older woman with glasses, and write this review, I think this is my final visit. I try my best to practice gratitude in my life, and I don’t think it’s too much to expect business owners to express a bare minimum of appreciation to their most...

Terrible hours. Has a monopoly on the entire Madison area. I know someone that wanted to put a store on the complete opposite side of the Madison area. They can't cuz this guy somehow has the right to forbid it. Yet he's open 5 days per week and only open till 4 on weekdays. I'll go to Janesville before I go back to this location.

Update: I went to the Janesville store to get another feeder to match the 1 I had gotten at the Madison store before I knew better. The Madison WBU sold me a feeder for $120. Janesville said they have never seen the feeder I described in their line. So I did some research. Found the same feeder made by Birds Choice online for $63. It appears the Madison store removed the other manufacturers label, doubled the cost, then sold it as one of their own. Just shady and dishonest. Please do not support this store, take the trip...

*Update, to the update - we did receive a bag of bird seed, it was shipped out after my last update. I'm thankful they made it right, but questionable ethics.

*Update March 2023 - Never received bag of food as stated they would below! Very unethical business! (I did respond to them via email in January)

Purchased a large bag of Nyjer seed back in October. The birds have not touched it! We had so many birds before we used this seed! I do not live in the area so I had to make a special trip to return the bag. I still had my original receipt but they "weighed" the bag (still in the original package) and only gave me replacement for less than I brought in. Very disappointed. The birds didn't eat any of the seed! If you have to take your product back make sure you empty your feeders or you will not get a full...