Merten's Jewelers — Attraction in Manasquan

I just now left the store and I cannot begin to describe the rudeness that I encountered by the two saleswomen at the store. As my longtime jeweler has finally retired, my husband and I were looking for another in the area. I recently noticed one of the prongs on my diamond eternity band seemed "off" and I took it in for a professional opinion. I was immediately reprimanded -- within the first 60 seconds of being in the store-- for not getting the diamonds checked every six months. I received the ring a year ago as a present for the birth of my son -- alas, I have been a little busy. I responded "Well I'm here now." The ring was then looked over for a few minutes -- the only minutes of the entire visit that we're professional and courteous. I was told quite a few of my diamonds are lose, and though my ring "is beautiful" it will "be a constant problem for me." Hmmm. The ring was given to me as a present, as a keepsake for the most precious moment of my life, and I'm not giving it back. Instead of offering help, the saleswomen insulted it with a backhanded "compliment." They spoke to me with such disdain I felt uncomfortable and once my ring was back in my possession I immediately wanted to leave. I have never written a review before but felt so strongly that I was treated poorly I had to. And while it looks like I will have to have my ring checked more frequently, because, you know, a diamond eternity band is such a "problem," I certainly won't be doing it at your store. And as a young professional whose social circle is just now beginning to get engaged, married, and have children, I'll pass along my experience with...

We can be in Africa for 5 months, Indonesia for 4 months, etc. - we’re rarely at our base in St. Augustine…yet when it comes to a jeweler and finding my everyday long-term earrings purchased from Mertens years ago, my thoughts were “I need to contact Mertens”. I needed a backup or two or three 🤣, as I love these earrings. I finally contacted Mertens, they found them and shipped 3 pair to me. Leslie was fantastic to work with, professional and dependable and kind - patient as well while timing delivery to me once I was back in the US. Jessie was additionally top notch. I remember her - classy. For years, our every jewelry repair or purchase was done at Mertens. (Mr. Merten’s immaculate dogs would always be there and sometimes sat on a chair, so the first thing you would see upon entering was the face of one of his gorgeous, sweet dogs behind the counter. Loved that.) Mertens is the absolute best jeweler. They’ve been in beautiful Manasquan, NJ on Main St. since something like 1946. Thank...

Horrible Experience It appears that if you are not a Manasquan resident, Enter at Your Own Risk! Coming from up North, our salespeople want to and take pride to please their customers—But Not here The owner has horrible sales etiquette and has No patience. When a customer finds scratches on the stone and side of a ring that is supposed to be new, any educated consumer/smart shopper asks if they can be buffed out, especially if the customer is about to spend $2,000 on the item. A customer does Not expect the owner to get upset and call the customer a “problem”. This place is highly NOT...