i brought my galaxy s9+ here because it would not turn on. they told me that in order to see what the problem was with the phone they would have to take the screen off and inspect the insides and that for them to do this it would cost $35. I agreed to this because $35 seemed like a fair price. about one week later they called me and said that they were done with the phone and that I could come pick it up. I was so exited! the lady working there handed me the phone and said “that’ll be $375”. I was so mad :(. $375??? I said, I thought you said $35. I then asked to see a rundown of the services provided to see why my bill had gone up $280. she showed me the transcript and this is what it said. screen removal fee $110, new screen $225, and new battery $45. I asked why they charged me for a new screen when the screen was perfectly fine when I brought it in. she didn’t know what to say about this so she went into the back and brought out the guy in charge. he told me that while removing the screen they had broken it and had to replace it in order to put the phone back together. I was enraged!! I told him that if they broke it they should replace it for free. But then he showed me the disclaimer I signed when dropping my phone off. It said that I would have to pay for any damages incurred by the mechanics working on the phone. This caused me to be even more angry. I called him a sneaky scumbag and told him I would not be paying for a screen I didn’t break. I told them they could keep the phone but they would be losing a customer. I will not...
Read moreI was referred by my cell phone company to come in and get my screen repaired yesterday. The young gentleman that greeted me was very nice and already knew why I was there for my appointment was at 3:30. They seen me right on time it took an hour to fix my phone. which I was surprised, I thought it was gonna be the next day. The store is very clean. They sell every accessory that you may need for your phones tablets computers and laptops. They sell new and use computers, laptops, and tablets. I even seen some iPhone watches and cell phones for sale the young gentleman also told me they have payment plans if you want to purchase a new or used cell phone table computer even a gaming computer . I highly recommend this repair shop to anyone the customer service is 100 percent . Everyone was very pleasant and the prices are very reasonable. they made me feel very comfortable. I will be back again for my cell phone repair needs here. I can’t forget the smell when you first come in the door is amazing. I had to ask what was the scent they had plugged in , I had to go buy one myself for my home 🤣my overall experience was wonderful. I give them a 10 compared to other cell phone repair places that take longer than an hour to fix your phone and the best part it only took 11 minutes...
Read moreThis place is located in Lancaster. Easy to find. The shop is very clean as well as family friendly. They have options for financing items, as well as fixing, you purchasing or them buying from you.
I went there to sell them my iPhone 13 Pro Max because it had a cracked screen and it costs more to repair it (in my book).
I got what I hoped for and it was a quick sale.
The guys there were very kind, knowledgeable and fast. Multiple groups of people walked in and they were very fast and kind I'm meeting all of their needs, while meeting mine. (That’s a rarity)
Some of the guys working there are bilingual (that’s a plus) especially in meeting people’s needs.
Also, they fix iPhone 13 Pro Max screens for the cheapest around. After doing some price digging on some other things, they ARE the cheapest around, and you can’t beat that.
They’re very passionate about their customers as well their employees. I saw it first hand on both ends.
Listen, point is, if you want someone knowledge and HONEST, go to them. It also doesn’t hurt the bank.
You’re welcome peeps ☺️ Hope you consider them, you...
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