Twin Lakes RV Resort and Scuba Park — Attraction in Manvel

HORRIBLE EXPERIENCE AT TWIN LAKES!

I reserved a pavilion for about 30 people for a 6 year olds birthday party. I paid over 1 month in advance. My check was cashed one month before the party. I called the morning of the party (today) to confirm. First, when you call the owner (I guess that's who MIKE is) just answers with a "hello". Great customer service to begin with. So I asked if this was Twin Lakes. After he said yes, I told him I was calling to confirm the reservation for the party. I gave the name of the birthday boy and he said "well I think it's got this other name on there but there is a reserved sign, it's fine". He wouldn't even go verify. WONDERFUL. We show up....sure enough it's reserved for some one else. Mike gives us another pavilion that's not nearly as good and not what I paid a month in advance for. I told him this wasn't right. I have 30 people coming and wanted the original one. He offered to give me my money back to make it right. I took the money and he walked away and didn't say much. I started driving in. He rudely and loudly said "where are you going". I said "the party". He started SCREAMING that I told him I didn't want the pavilion. I did get loud back. Don't scream at me through my truck window. I said "I never said that! I have 30 people coming". He was screaming that he isn't going to give me a pavilion for free (even though their website says they are first come first serve unless you pay 25 to reserve before hand). He kept screaming that we could not have a pavilion for free and that he was going to kick my party (for a 6 year old) out of that pavilion because I took the money back. I ended up giving him the 25 dollars back so MIKE WOULDN'T KICK A 6 YEAR OLD OUT OF HIS BIRTHDAY PARTY. He then still wanted me to pay 10 dollars (for me and my husband) to enter the area. If I could have ripped all our stuff out of there and gone to the beach or somewhere free, I would have. It's difficult logistically do that 30 minutes before a party especially when you have elderly people coming I work in a customer service based industry. If I would have messed up and given someone's reservation for 30 people away, I would have apologized profusely, admitted that I messed up (don't play the blame game) and dropped the ball, and offer to make it right. Either by offering something equivalent or better than the initial reservation. If that is not possible, I would at the very least offered a discount or even a comp. I would NEVER scream at a customer WHEN I MESSED UP. The pavilions are first come first serve but I was forced to pay him 25 dollars to not kick a child's birthday party out. I will NEVER spend another dime there. And, Mike, you need some...

This place used to be a great place to take the family swimming on a budget. Now it's just not worth it. They have raised the prices to $11 per adult and $5 for a child and they consider children 9 years and older to be an adult!! Then if u want a pavillion with shade you of course have to pay for that as well. If you choose to go here be sure to bring ant killer because the ants are terrible EVERYWHERE. Now if you still find the price to be within reason and go be sure to bring floats or life vests. The water is very deep. Even though the water is deep, don't expect it to be cool. It was like bath water defeating the purpose of going in the deep heat of the summer. They also have grills to cook on but the grates have such large spaces in between all of the food falls through or the grate itself drops into the charcoal because its just barely large enough to sit on the lip of the edge of the grill. One of the biggest downsides is you are not allowed to bring or drink alcohol here. Buzz kill foreal for that one. They do have port-o-potties to use if you have to use the restroom but they are so nasty your not going to want to. Oh and no dogs allowed so you'll have to leave your fur baby at home. Over all it's not a terrible place but with all things considered, but I don't think I...

I never had any Issues in the past but I had a really bad experience today along with 2 other family’s. At the exit they try to tell you to pay a late fee for not bringing the life vest before 6pm! $40 LATE FEE! IF NOT THEY WILL HOLD YOUR LICENSE! I unfortunately had to call the cops at the seen because even after explaining to the manager in charge that the lady he got working for him failed to provide that information, he still didn’t care and was so focused on trying to get the $40 dollars! Mentioned he didn’t care if I called the cops, he had friends working at the police station and he was even going to get them to do a alcohol breath test because you can’t drink alcohol there! Like I was with my husband and kids! We didn’t even have any alcohol! Good thing I got my license back when the cops arrived. Is not about the money is about you failing to provide this information in the main entrance! Is $11 dollars for each person, $10 for life vest rental and $40 dollar late fee if not RETURNED BEFORE 6pm! Information that should be given while taking your payment to avoid any problems! Unless that’s their way of trying to make extra money by ripping off customers?! People choose wisely where you want to spend your money next time! I’m definitely not going here any more! I felt...