Best Western Plus Manvel Inn & Suites — Hotel in Manvel

Disclaimer- my son reserved the room and checked me in due to time constraints. I had a double king size room with a full kitchen. The room and bathroom appeared clean. Here are the things I didn't like- the bathroom had individual bottles of soap, etc. I was hoping it had the shower units that had shampoo, etc like other hotels I've stayed at. The kitchen had nothing in it, it was completely bare. The refrigerator was an apartment size but adequate. The kitchen had a four chair square table. Housekeeping staff were friendly but did not empty trash cans when the towels were refreshed. On to the breakfast- it was okay. It had scrambled eggs, sausage links or paper thin bacon, potato cubes that had an odd taste, a waffle machine, cereal, biscuits and gravy, bagels, different juices, and coffee. I had breakfast at the hotel once during my stay. Side note- there is a Starbucks next door (didn't go there). There were many times I passed the front desk and there was no one there. The ground floor area by the elevator had a funny smell, I couldn't place what it was. There was one elevator and the Housekeeping staff used it to move around the building which is no biggie except when I was waiting for the elevator and a housekeeper came out of the elevator not looking to see if anyone was waiting in her path. We almost collided. Overall my...

I am absolutely appalled at the quality of this best western location located in Manvel Tx on hwy 6. The entire building is moist and has a dewy feel. The paint job inside is terrible, the smell that is echoing throughout this building is beyond words. It bleeds into the bedrooms. It is trapped in the curtains, linens, and walls. The kitchen is slippery due to the moisture in the air. The furniture is extremely dated, old and worn and carries the stitch of wild beast. The ceiling fans shake with out being on. There are holes everywhere that they didn’t try to fill or hide. Not sure if the patrol at the front desk (receptionist/manager) is having an off day, but I can assure you she should not represent the best western, she has a very nasty attitude and rude, she speaks to the adult guest as if she is scolding a child. That is highly unacceptable and should not be a standard of treatment at the best western. I am terribly disappointed at the shape and treatment at this location. I shall not return and I recommend however is interested find a different place. Best western management: please do not send the standard I’m sorry message with no results. This place is nasty and so is the management there....

My Family's stay has been amazing, we have to travel to Houston at least 1 time a year for my daughters Specialist. The day shift clerk(wish I knew her name) has been absolutely phenomenal and accommodating to my families needs. The room we were booked in initially had the AC go out, she spared no time in getting us in to another room very quickly! The Mattresses are so0o0o comfortable! The rooms were both very clean! They accepted my whole family of 4 and my Daughters service dog with no questions asked. They have several food options near by, and of course the complimentary breakfast from. 6-9am to make our days start that much easier, Not to mention Starbucks right next door and a great mom and pop Tex-Mex restraunt on the other side! We all of course made great use of the Indoor pool and Hot Tub! We definitely found our home away from home when we have to travel here for my Daughters appointments! Thank you so much Best Western for your very high standards of service, we already always stay with you wherever we travel, but this location is definitely deserving of high marks...