Knights Chamber Clothiers — Attraction in Maple Grove

The only redeeming aspect of our experience with the Knights Chamber was quality customer service; however, we ran into several issues with a number of our suits for our wedding party. First and foremost, despite beginning the process with our wedding party 5 months in advance, some of our suits still took until the week before the wedding to be ready for pick up. While I know this is not entirely in their control as tailoring and ordering take time, this added an additional, unnecessary amount of stress to wedding planning. Likewise, at least 3 of our suits had issues on the day of the wedding 1) one of our best man did not receive the correct color shirt to go with his suit despite having made his initial order with the groom present and ensuring everything was correct. 2) one of the groomsmen’s pants were missing a seam near the pocket, to the point where his boxers were visible and required emergency stitching. 3) despite the groom trying the pants on in store, and a week before the wedding to ensure a perfect fit, the zipper (which seemed to be of very cheap quality) completely broke on the day of the wedding. Thankfully, a family member was quite handy and able to get it fixed, but not before both the entire center of the button broke (not just the thread -the entire button snapped) and the metal clasp completely fell off which appeared to just be tacked into the waistband of the pants. All of this resulting in the groom having to go to the nearest store (Walmart) to scrounge up a pair of dress pants to match the rest of the suit. -On the plus side, the Walmart pants were of much higher quality than the pants that were received at the Knights Chamber and matched nearly perfectly so it ended up working out despite the massive amount of stress. But extremely frustrating nonetheless because not only did the best man not match the rest of the wedding party, but 2 members of the wedding party, including the groom, have pants that are unwearable. This is absolutely unacceptable considering the amount of money that was spent in purchasing and altering these suits. If I could give 0...

Myself and a fellow groomsman went in to get fitted for a wedding, and the guy asked how we liked our suits to fit, we said we like it tapered to our bodies. He didn't measure, didn't mark, nothing. Gave us random suits off the shelf that didn’t fit and told us to try it on just as a starting point. Then had us pay for the deposit. We inquired about the measuring part, because we were there for maybe 5min, most of which was changing, he said he worked there long enough that he doesn't have to measure anymore. I was worried because the signs in the dressing room state the price to have the suits tailored (which i shouldn’t need if he did his job).

Sure enough a few weeks later my suit is super baggy (not tapered), and the pants were about 8-10 inches longer than my legs, so they draped way over my foot. I also said the pants were too baggy for my liking, and he said no, he’s not adjusting it so I can have room. He then added a little over $50 in tailoring costs to have my pants cut down, and the suit jacket tapered how we originally requested.

I asked why am I paying extra when the first guy didn’t do his job? And now i have to come back a 3rd time to get the suit? He said the first appointment was just to see the package we were getting (never saw a package, and it would be whatever package the groom ordered?!), and to make the deposit.

Tomorrow I head in for a 3rd time, which will result in over 6 hours in the car between trips for this place, and only 10min or less of actual service in the store.

For a different wedding, Men’s warehouse had me fitted the first day, and took all of my measurements. Then when the suit came, they made minor tailoring adjustments for free, and gave me the suit back right then. And that was...

If I were able to give this place no stars I definitely would. This place is a total mess and they have no customer service experience, along with not knowing what a suit should look like or how long the tailor would take. We started at this store about 4 months ago, we have just enough time to do everything before our wedding in August. At first Chris told us he would be able to get a suit in for us and that he'd give us a call, however we never received a call and we had to call them 5 times before we'd hear anything back. Then he told us he could get the suit we wanted in by July 20th, a month before our wedding, we trusted him and went with it. July 20th approached... then July 27th, no call about the suits coming in.. because they never did, a phone call would've been nice though. Finally we went it and got fitted for a suit we never wanted because we had no other choice, and constantly got the run-a-round with things and getting lied too. Everyone got fitted and the suits looked absolutely ridiculous, Apparently Chris thought suits fit like a glove to everyone and they would be "fitted" by our wedding like he had promised. They then told us that all they'll be able to do is hem the pants, and there is no time to do anything else, we had 5 guys total in the wedding and were gonna have our fathers come in as well, after all this we never bought anything and they lost our service and along with anyone else who will ask us about this place. We also ask for upper management number, & the employees were so dumbfounded, as if we spoke in a different language. Never going here again, this place is lousy and you could find better suits...