Glow Medspa McKinney — Attraction in McKinney

Let me start off by saying - I was super excited about this appointment. I purchase a "medium" package off of Groupon. Groupon did not have any specifications on what areas that were or weren't included. The price was amazing and they had really good reviews. I come from an industry where customer service is so very important and just wish this had been better.

Tried calling to set up an appointment, but had a hard time getting a hold of someone. Had to leave a voicemail each time I called. Finally, someone called me back to get the appointment scheduled and the availability was 2 weeks out. This wasn't a problem. I assumed they were receiving high volume due to the great Groupon offer.

I explained to the lady over the phone that I wanted my lip done and my chin done and purchase a "medium" area since they were both listed as a small area and the full face was listed under a medium area on Glo Med Spa's website. She said "Sure, that shouldn't be a problem." This lady also led me to believe that the first appointment, I would be receiving treatment along with a consultation.

Fast forward to today, I arrive for my appointment 10 minutes early to complete any paperwork, etc. As I am signing in, the girl at the front said "We are seeing you for the full face." That's when I mentioned again that my area of concern is my lip and chin area. I don't need my cheeks or the upper part of my face completed. I bought the medium package just to do the lower part, basically lip & chin. They explained that they can't do that. It would need to be the full face. They didn't mention that it could be another medium size area. I also didn't know that my appointment was only for a consultation. That it wasn't for the actual treatment.

I told them that wasn't explained at the time I have booked the appointment. I told them I was very disappointed as these are the areas of my concerns. When I mentioned that I wanted to go ahead with a refund, they did say they would do it, which was good, but I just felt as though they weren't very accommodating. They knew what areas I was concerned about, and not once did they say "Hey, this is your consultation time, why don't you come back and let's figure out how we can make this work." Instead, they continued to just debate the areas through the front office window. This led to confusion on my part too. I think that if they spent the time sitting with me and explaining the areas and trying to keep a customer some of it could have been avoided.

By the time I brought up moving the location of the area I will have treated - apparently - I wasn't even able to have my consultation appointment that was scheduled. They had booked appointments so close together, that they weren't even able to see me as the other appointments had arrived. They also kept trying to up sell me to a $99 monthly subscription. I am like why would I do that when you aren't even accommodating me now?

In the end, I kept my Groupon, had to reschedule my appointment for another week out. We will see how that goes and I will update my review. Ultimately, I still so disappointed and kind of wish I had just taken the refund. At least I didn't...

Today I had an appointment with glow med spa. Usually, the staff and service are always great and above average. But, today I did not get the full treatment I initially booked. I am not sure if that was the front desk/receptionist’s fault in booking or what. With back and forth with the tech. We only did two parts. I usually do 4. I was done arguing with them at this point and agreed to get two parts done. The tech did reach out to their manager and I will say I the manager gave me a credit. The tech was also understanding about it. At this point, I thought all was fine and settled. When the below happened.. The extremely awkward part was when I walked out of the room and I had the front staff like (5-6 girls) just staring at me and looking at me in a weird way like I had done something wrong. To the owner/manager please educate your front staff in A) how to book a whole appointment properly. B) don’t have a whole crowded front office stare at client when making another appointment. It is extremely disrespectful and...

I recently had the pleasure of visiting glow med spa for a series of laser hair removal sessions, and I must say, it was an outstanding experience from start to finish! From the moment I walked through the door, I was greeted with warmth and professionalism, setting the tone for what turned out to be a fantastic journey towards smoother skin. I want to highlight the expertise and professionalism of Sally, the laser technician at glow med spa. Her knowledge and passion for what she does were evident throughout the entire process. Before we began, Sally took the time to thoroughly explain each step of the procedure, making sure I was comfortable and fully aware of what to expect. She also patiently answered all my questions, putting any anxieties I had at ease. Her confidence and reassuring demeanor made the treatment sessions a breeze!

Moreover, the staff is friendly, attentive, and accommodating. They always made sure to schedule appointments that worked best for my busy schedule, which I genuinely...