Sonic Drive-In — Restaurant in McKinney

I cannot tell you how HORRIBLE this location is. The customer service is ABISMAL! The manager who said his name was Jose, shut down the mobile ordering app OVER an hour before they closed. Well, they don’t accept any type of tap to pay, so they advised me to pull around and use the mobile app. I waited for 10 minutes and nobody acknowledged me in the mobile app line. So I pulled around again and he told me they turned the app off on me. So at midnight, I went to the bank next to them and got cash - I came back at 12:10 and then they tell me they are already cleaned the grill and shut the grill down so I could only order SNACKS and drinks. So I ask him 5x what “snacks they are offering” and he basically refused to tell me. He said “look at the menu” - when I already looked at the menu, ordered a burger and he said there was no grill. Again this is an hour before closing! Finally I decide to order some fries and onion rings, as I am waiting for them to come out, they turned off all the lights on me! WHY are there signs out saying you’re open until 1:00 AM when you refuse service to customers FAR before 1:00? THE MANAGER should not be allowed to shut the store down or the grill down early. Absolutely...

Ordered two chocolate chip cookie ice cream sandwichs and was told by a carhop that they were out. Instead, we could pick out any two ice cream items on the menu for the same price ($3.23). We we're specifically told shakes and blasts we're included. After ordering a shake and a blast, we were told by a seperate carhop that we we're to pay the full price of the shake and the blast (~$6.00), nearly double the price we originally we're told. Alex, the carhop was super sweet and tried to get the issue solved by asking the manager to come out. However, the manager was "too busy" to come out and told Alex that he would be taking care of the rest of the bill. Upon hearing this, we promptly paid the full amount, as Alex had done nothing wrong and a sepesepa carhop told us we could have the items for the original price. The management is truely terrible here and it makes me sad that poor, sweet, Alex has to deal with it on a...

This Sonic Drive-In has evolved, not into a convenient snack hub, but into a caricature of a bus stop masquerading as suburban drive-through paradise. Instead of enjoying tater tots with discipline, you find yourself in the middle of a cultural transit point—families in conversation circles, smartphone video diaries in progress, and car engines idling like ceremonial horns. The air carries a blend of chai vapor, leftover masala from a street vendor’s sampler, and fryer oil, as if they bottled carnival atmosphere and charged per ounce.

The staff, bless them, uphold caloric protocols—seminar-level punctuality in taking orders and delivering shakes—but none of the elegance or composure you'd expect in any self-respecting culinary establishment.

A Sonic should feel nostalgic, imbued with Americana. Here, nostalgia is filtered through Instagram stories, engine idling, and outer-ring families filling the parking lot...