GameStop — Attraction in Medford

This review is really late, and I am posting this so long after the events. I’ve been a loyal GameStop Pro member for years, accumulating a substantial amount of points well more than there average customer. Had well over 800k lifetime points last time I checked over a few years. I still had around $40-$50 worth of points left to spend on my account before running into issues with this particular location.

At this time, GameStop had been making changes to the Pro Membership system, changing their policy and reward systems. I was given false information by an employee regarding when, or if, my points would expire, how/when I can renew. Trusting their word, I didn’t worry about my points, only to later find out that my membership had expired along with all of my points. I wasn’t as upset about the money itself, but it’s the principle of being misled, especially as a long-time customer who spent far more than the average shopper.

I renewed my membership with the same email and phone number, hoping my points would be reinstated, but they were lost for good. To make matters worse, about a year after buying a PlayStation 5 at this location, I returned to purchase another one as a Christmas gift for a family member. Despite the ps5 no longer being scarce and plenty of stores having them in stock, I was told by a staff member that I couldn’t buy a ps5 due to a “limit of one per person.” This was surprising, especially since it had been nearly a year since I purchased the first one.

The staff member was unhelpful and dismissive. Fortunately, I went to the mall location and bought the PS5 there, where they told me there were no limits in place. The mall location was far more accommodating and pleasant to deal with, which really highlighted the difference in customer service.

In summary, I won’t be renewing my Pro membership after it expires. My experiences with this particular GameStop location, from the false information about my points to the poor customer service, have left a bad impression. I’ll be taking my business elsewhere from now on. Thanks to anyone who takes the time to read this...

Went into the store to get a protector for my son's Nintendo switch. We wanted to make sure it fit and since we had all intention of buying it we carefully removed it from the box and verified the material would work. We put it back the same way and you couldn't even tell it was opened. We came up to the register where Elizabeth enthusiastically told us we HAD to purchase that protector (14.99) because we opened it even though it was for the wrong model. I have never heard this before. In many stores you're allowed to open and see that the product is what you're looking for before you buy. I understand if you open an actual console but a protector for your switch? Come on!. Elizabeth was so rude and unprofessional. I realize that I should have asked for help, but I knew she was busy helping other guests so I tried to make it short and sweet. I made a mistake with that but most employees of businesses are compassionate and will forgive an honest mistake. Her favorite word is "sick". I understand finding employees is difficult right now but I know you can do better Game Stop. So we were forced to buy a product that doesn't work just because we peeked inside the box. You're even allowed to return products so what difference does it make? Luckily, we were able to run right down to the mall location and...

I have been going to the gamestops here in Medford for over 7 years and after my customer service experience today with the manager I definitely will not be going back. I really enjoy Aaron he's awesome with customer service and actually knows what he's talking about in terms of gaming, but Eric the manager not so much. He was extremely rude and was questioning why I was returning something that I purchased online by mistake and wanted to return. I do not know if he was having a bad day, but you do not need to treat your loyal customers who have spent lots of $ at that store. He handed the money rudely back to me with no receipt and was like here take your money. I felt like i was taking up his time and he had way more important things to be doing and immediately he was quick to end our transaction which is how i felt about it I had even tried to engage in a small conversation during the transaction and his response was extremely short and irritated. I was going to use the return money to purchase something in that Delta store but decided to go to the RVM Gamestop instead of having to deal any further with his attitude and poor customer service. I think i'll be sticking to my Prime membership on new games or elsewhere for future purchases. Thanks...