Subway (Delta Waters Rd) — Restaurant in Medford

I don't normally leave bad reviews, but this is something I have to address. I order Doordash a lot because I don't really have means of transportation since COVID has impacted my life. Subway is comfort food for me, and 9/10 times when I order delivery I get poor product. Most of the time my request for extra cheese is just ignored all together, and this time my request was deliberately discarded and I didn't get any cheese on the two sandwiches that I bought. Generally speaking, when I physically go into the store, I receive good customer service and good quality food. Maybe it's because it's usually close to closing when I order food, but regardless of time a customer should be receiving good quality food no matter what your...

Went in today (2/26) with my mom and ordered a sandwich but then we were the annoying customer that also ordered 5 of the footlong pretzels (we got one for each kid we were picking up from school) the young man helping us was AMAZING and super polite and nice. We felt so bad because we didn't know the pretzels took a little bit to make and a line started to form. And there was a mishap with the toasting spatula thing (no fault of his at all) he was still positive and well mannered and organized. I didn't catch his name and the receipt didn't say on it. But wanted to give him 2 thumbs up! I hope he...

Peter, is his name. The man has taken customer service to another level. From entering to exiting, with my family, it was late, even a couple minutes to close. When manyother would have been irritated, this guy had nothing but positivity and provided such a welcoming atmosphere, so much hospitality. Another week or two after that we ordered through door dash, my lady likes to call in to clarify and add a few extra things, like extra sauses and napkins and other small details .. This guy didn't miss a thing. The man has a gift. I was super impressed. Buy both of my experiences...