Hudson's Furniture + Mattress — Attraction in Melbourne Village

If your looking for cheap crappy furniture that falls apart as your bringing it in the house then this is just the place to shop. And coupled with their worthless warranties makes Hudson's furniture a place to avoid. In 2013 we bought a leather couch and recliner from this company. As we were carrying it into the house the middle section of the couch literally came off the frame. This was due to no bolts and nuts to hold it to the frame. I went to Ace hardware and bought the hardware to fix it. Then a few months later the recliners motor went out. So we called the warranty company. After weeks of calling just to get an appointment, they missed the appointment after we had to take off work to be at home because they have difficult hours of operation (Monday through Thursday 8:00 to 5:00), if you work for a living. After 8 weeks of waiting for the motor to come in we were notified that they wished to cash us out of the warranty and give us a $230 check or $570.00 (The original price we paid) voucher for the pleasure to purchase another crappy recliner from Hudson's again. When the recliner originally quit working and I became fed up with the warranty people, I emailed the West Melbourne store and the manager emailed me back several times. At no point did he ever pick up the phone and call us or apologize for the poor service we had received. I then went onto their website and gave them a bad review. I find it very interesting that it has been scrubbed from their site. Buyer beware....

March 31, 2015 UPDATE...

Just wanted to add to my review. We went into the West Melbourne Hudson's Furniture store and spoke with Jeff the manager about our situation. He more than worked with us on our situation! We are VERY satisfied with the outcome! He apologized about the lack of communication. We ended up with a new beautiful couch that fits very well in our living room. We even looked around and bought additional furniture and we are actually eyeing more furniture for the future. Jeff ended up spending more than 2 hours with us looking through the store to help us find exactly what we wanted explaining to us in detail all the different couch sets they had. We did not find out until we were almost done when his wife came in the store to visit that it was his 3 year old sons birthday and they had made plans to celebrate it. We felt badly for keeping him so long at the store. Jeff was very patient with us even under these circumstances. In this day and age you don't find many companies that stand behind their products. Especially in a situation such as this. It is easy to shine when things are going well. It is when things don't go well that you find out exactly what a company is all about. This is where Hudson's Furniture out performs their competitors. End result...We are very happy campers!!! Oh, one more thing. They are no longer using Uniters for their furniture warranty. They are doing their own warranty work. That was more than half of the frustration we were experiencing.

Another update since this post we have once again returned to Hudson's furniture and bought an expensive bed. We worked with Taylor and Lisa the manager. We were lied to about the actual cost of the purchase after delivery. We made at least 12 attempts between Taylor and Lisa to no avail. Additionally we also contacted Hudson's corporate office and received absolutely no return phone call. We had intended to purchase an expensive Tommy Bahama bedroom set as well. These people simply do not care. Taylor and Lisa will tell you whatever you want to hear with absolutely no intention of following thru with anything that they say. I was told my account had been credited, when it was not nor has it ever been credited. These people are either outright liers or very bad at their jobs. You would think the manager Lisa would of at least called me when i left multiple messages but she never did. You will never call and actually get her on the phone either. I have contemplated making a complaint with the Federal...

Think twice before ordering furniture from the Melbourne Hudson store. I ordered a Flex Steel love seat in October 2018 with a promise (not once but twice) that it would be in and delivered by 15 December 2018. When 15 December came and went I called the store and got the first excuse why it would not be delivered when promised: the warehouse was closed from 20 December thru 2 January 2019. Two January came and went and I had to call the store back to find out the status. This time the excuse was they had to wait on a full truck load before it would be delivered from the corporate warehouse to the store; once that happened then the store would schedule a delivery date that was convenient to them. Bottom line: the love seat was delivered on 16 January, more than a month late than promised. However it got worse: after I got the second excuse in early January I called the new store manager, Jim, to get him involved. While Jim promised he would look into this and "stay on top of it" I never heard from him again; even after I called back and left 2 message. A few days later after heard from no one at Hudson's I called Hudson's customer service and asked for the contact information for the Hudson brothers, the 2 owners. Then I was told they very seldom come into any of the stores and I could not talk to them but they would have the regional manager, Rita, call me. Well, Rita never called either.

My opinion on this Hudson store is once they get your 50% down, they don't give a hoot about you or your furniture or when it arrives. They certainly will not return your phone calls. Additionally, while they do not directly charge for delivery they would not deliver the love seat unless I paid in full. I believe the customer should have the opportunity to inspect the product and right to accept it before paying 100%. I would have gone to Baer's Furniture just up the road but they did not sell Flex Steel. I would not recommend purchasing from the Melbourne Hudson's store; check with Baer's or some other store to see if you can get your product from them. This is one sorry operation! Tom F

Well, Hudson's and I have mended our relationship. Rita, Hudson's regional manager, invited my wife and me to the store to meet her and Jim, the new store manager. They were very nice and apologetic; appears whomever was taking phone messages in the office was not passing them along to either of them. We were offered a very nice gift for the hassle and our inconvenience. I retract my previous statement. Hudson's is A...

Jan 29th 2025 Lawsuit required

Dear buyer, save your money. I will now need to file a lawsuit to include the store manager salesperson and the technician that came to our home. The technician said in front of my wife and myself that Hudson has been giving consumers the run around about warranty and have been doing this a lot lately. At this point, we will be filing a lawsuit and include the store manager, sales person and service technician that came to the house. I will also include they pay the all fees associated with this lawsuit.

Purchased our new sectional couch from Hudson about 10 months ago. The sales staff was great had no issues. My issue is with the couch itself. We paid 5k for this couch. The problem is the quality. I’m 5”8 180lbs and the middle section of the couch where my back lays has sunken in and is now causing me back issues. There is zero lumbar support and it’s awful. We purchased the Parker Spartacus 6 piece sectional. I have included two pictures, one shows where I sit and how the back has sunken in….. the other picture is where nobody sits and looks great until someone sits there permanently.

Update Jan 18th 2025

It’s been 3 weeks since I placed a service call. I had to call twice. The service tech that came out was great. However, since he came out nobody has called me with a solution to resolve the issue so, I had to call them and was told they need to speak to the manufacture. I was told they would give me the run around and so far, it’s proven to be true. I spent 5 thousand plus and purchased the extended warranty and paid the delivery fees and now it’s getting frustrating……… I am still going to give them the chance to make this right. If not, I guess I will spend my time sitting at the front of their store, telling every customer thats thinking about walking in to NOT PURCHASE anything from them, as they don’t stand behind their products. The entire couch is defected and the service tech is the one that said it. I WILL UPDATE EVERYONE ONCE THEY TELL ME WHAT THEY ARE GOING TO DO. MOVING THEM TO A ONE STAR FOR NOW. TO BE VERY CLEAR, ITS NOT THE SALES PEOPLE, ITS THE SERVICE SIDE NOT STANDING BEHIND THE PRODUCT THEY SELL. UNFORTUNATELY, THE OWNER OUR OWNERS SUFFER, BECAUSE THEY...