Havertys Furniture — Attraction in Mesquite

If i could give zero starts I could, but in order for me to leave this review, I have to give then one. I first placed my black Friday 2020. Sales rep Kaory was nice and friendly, I knew what I was looking for so she really didnt have to do much but take my money. I initially placed the wrong order so I called the day after to change my order and I thought we were good. She said the manager would call me to run my deposit again. Nobody called. I called them back spoke with Dianne, said they had to re-run my card but would process the refund first. One weeks passed, I looked for my refund, nothing. I called back they said let us call you back. I show up to the store, they couldnt figure it out, mind you I live 25min away. So i am constantly showing up, calling because I need couches. I had to return the next day I paid and again something went wrong. I had to return 5 times keep in mind because of their constant errors, my delivery date was first set to Beg. Of Feb 2021. After the finance last FINALLY figured it out they told me my new Delivery Date was end of Feb. beg. Of March. They explained it was a tentative date due to delays of Covid. I understood but let them know if it gets pushed back any further I would prefer to cancel. By this time the finance lady Dianne was getting irritated with me, mind you I was not being rude, dissrespectful or anything. But as a PAYING COSTUMER who was going to commit to $6000 couches their costumer service and communication skills was HORRIBLE! I have NEVER had to chase a sales person to take my money for their products. I had not worked or gone through so much inconvenience with a purchase as I have for these couches. Not only did i make the sale easy i came 5 TIMES to the store for them to TAKE MY MONEY. I called a week before my TENTATIVE date and Dianne of course was rude and transferred me over to Kaory, she looked up my order and says “Oh yeah, I know exactly who you are” meaning she knew the trouble i went through with her sale. And said “ your couches are expected end of April begg. Of May, so what do you want to do at this point, you want to cancel, what do you want to do?” Like not a “i do appologize, i understand, let me see what we can do” NOTHING! I had explained to them I was couchless, we have lawn chairs waiting for the couches. I was looking forward to my order. As a good sales rep who wants to ensure satisfaction of their costumers, she should have checked for my order and informed me sooner of the change not wait for ME to do it for them. Now, i have to start my shopping again and im back to waiting 8-10weeks for couches. It was very dissapointing to say the least the lack of empathy for their costumers who are spending their hard earned money on their products for this type of costumer service. I am very dissapointed as I thought this was a reputable place. I understand covid has had an impact on many things BUT if someone is going to drop money on your product at least have enough curtesy and respect for them to let them know if things change so they have the option to choose something else or take their business somewhere else...

I bought 2 sofas about 2 months ago, I was told they would be ready in about 5-6 weeks. The week before the sofas were due in, I confirmed with my sales person that these were still on time and that it was two large sofas, he confirmed same. The day these were being delivered I immediately noticed one of the sofas was a love seat NOT a full size sofa, like I expected, I called my sales rep and he too said I should be receiving 2 large sofas.... to keep this short, I did not get what I believed to have ordered and even what my salesperson agreed to... it turned out the sales person placed the order wrong, he ordered 1 loveseat and 1 sofa sleeper. I am very dissappointed and was told I would have to wait an additional 5-7 weeks... I reviewed my receipt and saw that he did indeed only charge me for sofa sleeper and love seat, but again this was HIS mistake and he too always referred to my to large sofas. The delivery person AND my sales person both said that the love seat would go to another warehouse and sold at a discount since it was a special order. I then said well since it was a mistake on their part then they should discount it to me and refund me the difference so I could keep it and be done with this whole thing. He would not agree to this! I am not happy with the way this was handled... I was also told a manager would call me and this was over a week ago and I am still waiting on a...

We visited Havertys, thinking that our original Salesperson would be working, but we learned that she no longer worked for Havertys. Skip Brown came up and introduced himself and said he would be very glad to assist us. He said he remembered when we had been in before and knew we had worked with someone else. We appreciated how quickly he said that he would be glad to help us. We told him we were just looking around and he let us do just that. We truly appreciated that he let us look and did not hover. Quickly, we found what we were wanting, and he was there to answer all questions. We ordered a beautiful sleeper sofa and based on this first experience with Skip, we have found our new "Go-To" at Havertys. Thank you Skip for making us feel at home. We look forward to more trips to Havertys where we can "look around" and Skip...