Computer Pros MC, LLC — Attraction in Michigan City

I felt mislead.

I was upgrading the hard drive on my laptop and decided to up the RAM as well. I ventured out to ComputerPros to pick up parts. I expected an upcharge, but it's a local business.

I traded in my two older 4gb RAM sticks for 2 8gb RAM sticks.

Upon installing the sticks, one was defective. I noticed it was not only different from the other stick, but it was a bit marred up and had an Replace with HP Spare label.

Now, I'm not unaware when it comes to computers, and that alone screams it came from the parts bin. I came in to exchange and was told that they'll be getting in an order and to come back.

I came back, and while they were able to exchange the defective stick, I could not get an explanation on how I was given a used part for a new price.

They swore up and down it's new and that's how the vendor sent it.

So, is it from a used vendor? I can't understand how I'm supposed to believe that they bought new RAM sticks to stock that have an HP replacement label on it.

So for reference, the sticks I needed are $45 on Amazon. I understand an upcharge, again, it's a small business.

However, I feel very mislead. And they took my money and said, oh well,...

They sold me a new laptop that had many issues within a year. They kept replacing parts at high costs. Shortly after the last repair they claimed the laptop wasn't fixable (less than 18 mos old) & sold me another one. Within months, the new one started having problems. I received not one, but two "new" faulty parts $$$. I was told they were putting in NEW parts. I complained to the owner to no avail. Took laptop elsewhere & discovered that the used parts were to blame. This new establishment has found several MAJOR parts Computer Pro's installed were either used, faulty &/or improper (so that the laptop would seem to be repaired but would continue to cause problems later). I've spent a small fortune on so-called repairs/labor at Computer Pros, I've also now spent another small fortune having to replace all the used/faulty parts. Much more than the original cost of the laptop. They sold me two laptops & a ton in repairs & labor. All this knowing I'm a disabled person on a very fixed income. I'm out more than the cost of the two laptops combined because I trusted them. Don't make the...

I called Computers Pro just now and asked about a specific motherboard that is listed online for $109. Mind you, I just looked on Newegg and seen that I can get the same board for $60 cheaper. He then takes me off hold and told me it would be about $160. That is about $102.01 I believe cheaper online. I am sorry but they are ripping people off. I checked out a few other parts (this includes shipping by the way) and they are all asking about $60+ more for each product.

I don't know about you but I am not going to be doing business with them what so ever. Also, had a computer repaired several months ago and they didn't even do a Sub Par job and I had to take it in two more times due to the fact I didn't have the time to do it myself and should have just waited to do it myself. I then just took it to a different shop which repaired it and I DIDN'T have to take it back a second time.

All-In-All, NO! Not ever going back there again. I will drive to laporte before I even think about getting anymore parts...