The Jewelry Source — Attraction in Mill Creek

Worst experience ever. I took my wedding ring in to ask if it was even possible to resize it (since it is very dainty), the man told me he would ask the jeweler what they thought and went into the back. When he came back out my ring was already cut apart. I almost burst into tears.

I was not ready to resize it, did not even have the money to do it then and only wanted to know HOW it could be done without bending the dainty bands. (Several other jewelers told me this would be an issue). They tried to charge me $40 to fix it, and then decided to do it for free since I was so upset. When I came back to pick it up it was poorly constructed. Totally ruined the structural integrity by bending the bands (making it even larger than they said they would).

I met with the owner and he told me I only had two options: Take $60 as compensation, or have them buy my ring for what I paid for it. Absolutely absurd. They ended up writing me a check for half of what I paid for the ring, but it was like pulling teeth to get that.

They RUINED my wedding ring ENTIRELY without my permission or knowledge and still put up a fight and tried to take advantage of me. WORST customer service I have ever experienced.

The owner in the Mill Creek branch, Tod, the other employees and the jeweler were all horribly rude and barely even apologized. They assured me that was the best they could do, which is mind blowing since I have cause to take them to small claims court over the mistake THEY made. You would think they would want to protect their business or show common decency. I am totally heartbroken. Save yourself the trouble and steer clear of this place.

UPDATE: The shop owner, Tod, called me after reading my reviews, while I was on my honeymoon, and asked if we could make a deal indicating that he would give me the remaining money that my ring was worth (which was originally promised by the employees when the mistake was made) in exchange for me removing my online reviews. I assured him that I was not comfortable making ANY deals regarding taking down my review, or writing a positive one. Per his request, I emailed him my information with another disclaimer stating that I would ONLY edit my reviews to tell the full story (that by giving me the full promised compensation for their damage done to my ring, they did all they could do to fix their mistake). Tod did not even reply to my email, and instead posted defensive and misleading comments on all of my reviews. Classy.

To address a few of the lies in his comments, I would like to mention that my ring was not handled by any other jewelers prior to the Jewelry Source ruining it. I had emailed the original creator to ask about resizing but had not received a reply at the time. I also brought my ring into ShaneCo earlier that day and they told me they were not comfortable working on it at all. I happened to be in the area and stopped by the Jewelry Source just to inquire.

They did not have me fill out a slip to begin working on it, nor did they have my permission, or correct ring size. They did not even tell me how much it would cost, or ask if I was ready to begin. My husband and I were told by the employee that he was going to ASK the jeweler if it was even possible. That was it. No permission given, no request given. That is something that the employee Michael confirmed when he said that "the jeweler jumped the gun on this".

They sized my ring way larger than promised, which according to the jeweler who CREATED the ring, completely compromised its structural integrity. This company's efforts are better spent demonstrating true care for their customers by admitting their mistake, instead of trying to pretend it...

My father passed this year and gave me (one of four daughters) a gold ring with his initials carved into it as a keepsake. My Dad was very attentive in life to keeping gifts amongst his children fair and equal, so even though I knew that he wanted me to have the ring (my name is based on his initials), I hated the idea of the ring being tucked away instead of worn. I decided that the most honoring way to keep this large gold men's ring was to have it made into 5 women's gold bands - so that each daughter and my mother could daily wear the same gold that Dad had worn for so many years in life.

Enter Todd at the Jewelry Source.

I brought the ring in and Todd reassured me that it would be no problem to make custom pieces with the very same gold from Dad's ring, we would just need to add more gold to get the quality of product and number of bands I had requested.

Always a skeptic, I requested that Todd have the jeweler actually take a photo of Dad's ring as it melted in the crucible as I wanted to be sure that our family heirloom would not be lost to metal recycling. Todd assured me that this would not be a problem so we got to work designing the gold bands in exactly the way I wanted and with my Dad's signature and sign off symbol engraved into the inside of each band.

Weeks passed and I anxiously awaited the finished rings - always a bit worried that the photo I had requested would be "impossible" or overlooked.

Then Todd called to let me know that the rings were in. I asked if he had a photo for me and he said he had something even better - a VIDEO of the start to finish process of incorporating Dad's ring into the gold to create the 5 new gold bands!

It was amazing and special and when Christmas came around, I was able to share the video with my sisters and mother as each opened their gift: a custom made part of Dad's ring. I really could not have hoped for more. I am so pleased with the attention to detail and personalized experience that I got with Todd at the Jewelry...

I've been a customer of The Jewelry Source for several years and have trusted them with resizing and purchases in the past. Unfortunately, my recent experience has completely eroded that trust and I will not be returning. I brought in diamond earrings and a pendant for appraisal. During our phone conversation to discuss the appraisal results, I was verbally quoted a figure of $4,000 for the earrings and told that due to lab-grown diamonds "ruining the diamond market," they could offer me $648 "out of the goodness of their heart" while waiving the appraisal fee. When I picked up my items and reviewed the actual appraisal documentation, I discovered the verbal quote was completely inaccurate. The earrings were appraised at $2,250 (replacement value), and there was also a pendant appraised at $4,950 that hadn't even been mentioned in our conversation. The $4,000 figure quoted over the phone appeared nowhere on the paperwork. Whether this was intentional misrepresentation or careless communication, the result was the same: I was given misleading information during a phone conversation that would have led me to significantly undervalue my property. The "generous" offer of $648 represented roughly 9% of the actual combined appraisal value—hardly the favor it was presented as. I understand that market conditions affect resale value and that appraisals reflect replacement cost rather than what a dealer will pay. However, providing inaccurate verbal information and framing a lowball offer as charitable is neither transparent nor ethical business practice. For a jewelry store that has previously earned my business and trust, this experience was deeply disappointing. Accuracy and transparency are fundamental when customers are making important decisions about valuable personal property. I paid for my appraisal, retrieved my items, and will be taking my business—and my...