Hyundai of Milledgeville Service & Parts — Attraction in Milledgeville

I frequently come to Volume for oil changes and routine maintenance, and the service is typically quick and well done.(except for 1 time where they forgot to put the door back in my air filter box) However, my recent experience with a warranty claim has left a sour taste in my mouth. I’m not upset that my car needed repairs, nor that I had to wait three weeks for parts. I do find it inexcusable not being provided with a loaner vehicle, despite my request 3 weeks before the repair service. But what really frustrates me is the misleading information from the service department regarding the time it would take to fix my vehicle, which resulted in me missing not just one, but two days of work and being stranded with no reliable transportation. Initially, I was told the repair would take a week. I planned to scheduled around it. When the parts finally arrived, I was told it would only take a day. To clarify the conflicting reports, I called back and confirmed it would indeed take just one day. Leading to me scrapping my original plans. On the service day, I dropped off my car first thing in the morning at 7:30 AM, expecting to get it back the same day. However, I had to call them an hour and a half before closing to get an update, only to find out that my car wouldn’t be finished until noon the next day and was promised a phone call and update at 10am. This never came i had to call myself at 11:30 to get a update and again at 1:50pm 10 miniutes before close to find out my car will not be done until some time next week even my mother called cause we were both wondering how did a 1 day repair turn into 4. This was especially frustrating as I needed to be in Valdosta. im a college student and reliable transportation is one of the most important things for me. It's the entire reason I purchased the car. Im disappointed with the lack of communication and the incorrect time frame provided for the repair. I understand that things don’t always go as planned, but it’s crucial to keep the customer informed. If a repair is expected to take longer than five hours, offering a loaner vehicle days in advance would be a considerate gesture. Now I'm scrambling to find out. How am I getting back to valdosta and how am I going to get my car when it's ready. I was heavily considering a trade In in the near future for a elantra N or a sonota n line but after this I find it hard to justify...

More than disappointed with the Hyundai of Milledgeville Service department. My daughter at Georgia College brought in her Hyundai twice for a serious issue with the car at an extremely low idling power, low acceleration, 0.0 on the tachometer, and eventual stalling. The first time, they just looked at the battery terminals and sent her on her way. Car continued to have the same issues, and most recently was able to nurse it to the service department while the car was having these exact issues, and a service member was there to see it personally. Common issue causing this problem is the crankshaft position sensor, and asked to check it and replace. That was on a Monday morning. On Thursday, received a text that they have yet to look at the vehicle. I called on a Friday and still did not look at the vehicle. The following Monday, text was received that the vehicle was finally pulled into the shop for diagnosis. Tuesday received a call that the car was working fine, and they were unable to diagnose the issue. Again, discussed the CPS and was told they will look into it. Nothing again until Thursday, when daughter received a call to pick up the car as they couldn't find anything wrong with it. It was in their possession for 11 days. On her drive home from the service department a few minutes later, guess what, my daughter called in tears as the car experienced these issues and stalled. I called service Steve right away. Asked what they actually checked, and was told they did a full diagnosis. Asked why they didn't replace the CPS and told the tech stated it was ok and didn't recommend replacing it. While I understand this, it should have been my decision to replace it, where we could at least rule it out as the issue/solution. It would have been worth the time and expense. Now, after 11 days, we are in the same place as when she brought it to them, when their team was standing there in person to see it stall. Will now have to take it to a different party that can communicate more effectively than Hyundai of Milledgeville. (Picture of check engine light after pickup from shop and car stalled 10 minutes later on...

Recently, I had my daughters vehicle serviced here. A Mercedes. Was recommended by someone who used to be the GM there. Was told to speak to Sandy. Sandy was out, and I spoke to a Ms Julie. Discussed the service that needed to be done as well as told her the vehicle needed new wipers. Offered to give the VIN so we wouldn't have any issue with the right parts(they said they didn't need it). Had an appointment setup and all. My daughter gets there and has to wait 3 hours for service to be done. Wrong filters, and they didn't have the wipers. They got the right filters there finally, and we were told to come back to have wipers put on. My daughter goes back, and what do ya know it, the wrong wipers. I call and speak to a Steven. Mr Steven then tells me that they called Mercedes and got the right wipers but were going to refund us anyway because they just didn't want to deal with the situation anymore. Quote" It wasn't my decision he said". Of course, the manager was out. Lack luster way of doing business all...