Mattress Firm Milledgeville — Hotel in Milledgeville

I ordered a mattress in the box online and needed a box spring for it so I went into the Mattress Firm in Milledgeville, GA. As soon as I walked through the door I was pleasantly greeted by a guy named Chris. I told him my reasons for stopping in and asked if they had the one I ordered in the store to "try" out. We all know how things go by ordering online. Needless to say, I was not happy with what I had ordered online. After Chris took me around showing me different options, I ended up returning the mattress in the box and opted for the Intellibed Midnight. Jeanie also went above and beyond to make sure I was getting a great deal and even more importantly the bed that I deserve! I gave it most of the trial days to see how my body adjusted to it and if it was the bed for me. Unfortunately, it was not. I am guessing by speaking with the salesmen that it was probably a little too firm for my liking. I went back in with the Sealy Silver Chill Hybrid on my mind. After switching back and forth between the Tempur-pedic and the silver chill in the store, I ended up purchasing the Tempur-pedic Medium Pro-adapt. I chose this mattress based on the fact that I felt with the Silver Chill I would end up getting too hot at night, which would make for an unpleasant night. I finally got the Tempur-pedic delivered and set up (which was super easy and the delivery guys were also awesome! ) and within 10 minutes of bed time, with the massagers on, I was OUT!! From walking in the door, the refund of my online order, the showroom experience I encountered with Chris, to my delivery and set up, I am beyond impressed! The amount of customer service and knowledge of their products Chris and Jeanie both possess is unreal!! I would recommend anyone who is thinking about purchasing a new mattress to go...

I paid over 7000. For a king size bed. Also paid for the extra warranty. After about six months I called the warranty department and they told me what to do in taking the pictures and send them in. I did exactly what they told me and sent in the pictures. After about 3 months I heard nothing so I called and lady told me I did it wrong and nothing became of it. After about nine months of getting the bed one side of bed stopped working. Again called warranty department and they said they would send someone to look at the mattress and the bed. They postponed it every month for 3 months. Now the bed still doesn't work after three months. Please don't waste your money at mattress firm! I'm here again. I can't post another review so I'll add to this one. Got my bed fix about three weeks ago. Still no mattress exchange since March. I went back to the store as I have done several times and talk to a young guy don't know if he was the assistant or the manager. He advised me if I wanted the same brand mattress or a different brand. Told him I didn't care as long as it wasn't wore out. He said I'll call you in a couple of days. Haven't heard anything from him. Again paid for extra warranty but nothing as usual. I've done everything they asked with pictures. If I don't get satisfaction before the end of the year I guess I will be forced to take legal action. I don't know what else to do. Again don't waste your money there cause they don't secure their warranty. This is the store in...

I had to take a couple of minutes to recognize a great customer experience. Many times in my shopping adventures I have dealt with many who either were not attentive to my wishes and or had a complete lack of knowledge of the product so to say unprofessional is not doing Justice. That all being said I was fortunate enough to have met Smith Hanson at The Mattress Firm in Milledgeville, Georgia. This guy was exceptional and although I wasn't the easiest to deal with he was able to overcome any of my hesitations and research and because of his determination and professional behavior I purchased mattress, adjustable frame and anything else that would be necessary for my new bed. I cannot stress enough that Smith is head and shoulders above all I encountered during these last few weeks while attempting to buy the right bedding. Please make it a point to visit Smith Hansen at The Mattress Firm in Milledgeville, Georgia. I'd be completely surprised if you don't come away with the same experience which was a GREAT one! Thanks again to Smith and...