I purchased a piece of furniture a few months ago from Furniture City in Modesto. I picked it up from their warehouse and it seemed to be fine from the limited view I got from cutting the box and looking through all of the wrapping. When I got home however, I found various areas that seemed to be damaged. In fact, the more we looked, the more we found. We even found damaged areas that had been previously repaired. It was quite obvious that we had been sold a damaged piece of furniture that someone had attempted to repair. (There is no way these things were caused by me transporting the piece from the warehouse to my home). When I contacted Furniture City, I was told that they turned in a claim to Aspen Home and they said that they needed to send a technician out to assess the piece. A technician came, and he repaired damages on the spot and took pictures. When he was sanding areas of the piece to repair, we saw bondo from previous repairs. I know for a fact that I did not damage the piece and repair it myself before calling them. I was told if we were not satisfied, another claim would get sent to Aspen Home. They informed us later that Aspen Home denied the claim. I have serious doubts that they even talked to Aspen Home in the first place. I tried talking to their company, but they said that I would have to deal directly with Furniture City, and that they could not answer any of my questions. We were excited to add this piece to our home and were upset to find that we paid full price for a piece that had been previously repaired. I feel that, if a business is selling furniture that has been damaged and repaired, then that should be disclosed to the customer. I did sign a paper saying that the furniture was ok when I picked it up, but it was difficult to see the damages that had been covered up. If you decide to purchase from them, then I recommend taking the furniture completely out of the box and examining it with a fine-toothed comb. If you find damage, then know that they’ll probably fix it and sell it to someone else who doesn’t catch it.

We tried to get them to give us a brand new piece, but they refused. Since a few months have gone by, we have decided to keep the repaired piece. A partial refund would be fair since, at this point, we’re already using the piece. I really just want people to know that Furniture City is selling damaged furniture that has been repaired and representing it as new.