Ignite Glass & Gifts — Attraction in Monona

It's hard to believe that a business would give up a good customer over a $12 battery...

I visited the Monona Drive location a little over a week ago, bought a pen battery, and at that time I thought I received decent customer service.

Well, five days later the battery quit working while I was out of town, so exactly one week after my purchase, I went back to exchange the defective product. Wasn't looking for a refund, just wanted it fixed or replaced.

After two salespeople futzed with the item, they agreed it didn't work and they were unable to fix it.

When I asked what's next, one of the guys said, "Well, you could get another one," and when I asked if I could exchange the faulty product for a different one, I was told that "they don't know what I could have done to it in the time I had it." It worked for five days.

So no exchange for the defective product, no fix, no credit or refund. I'm out $12, and stuck with a product they sold me that doesn't work. Obviously I will never return to this business, and I'll make sure that everyone I know will have this...

The woman with the colored hair of pink, blue and purple expresses to me that I had to buy a new device after only a month of having it and said there is nothing she could do after selling me a defective device. She wouldn’t give out her name and ignored me as a customer who spent a lot of money on the products. Worst service I have ever had! They don’t care how much money you spend on products that don’t work and when they know it Dosent work all the do is suggest to buy a new one cause money matters there not the people shopping to get products that actually work. No help. Excessively rude employees and products that don’t work. Wish I could give this place negative 5 stars! The receipt wouldn’t have mattered cause you said I had it for too long so why even bring up the receipt? I know different places that care way more about their customers and don’t let them waste 60$ on a...

I almost always see Mike working when I'm in there and he is great. yesterday I had someone new and he was very helpful and gave an awesome new juice for me to try and it was excellent. I go in for new Novo pods and juice frequently. The only reason I give 4 stars is because in all honesty they're glass is ridiculously priced I feel like. But hey what do I know. I buy glass online now. But, back to the positive, they are awesome. They have an excellent selection and it's mostly higher end stuff, awesome service, and a VERY clean and well presented store. I ONLY go there for all vaping related stuff. ...