Mad City Techs — Local services in Monona

This company is the worst.

They did not fix the problem that I asked them to fix and they still charged full price. I asked for the power button to be fixed but they said it would be too involved. If they were honest, they would have called and said “We can’t fix it.” They literally did not fix anything. They glued a piece to the hinge but the hinge is still bad and ready to fall apart. The tech said he also deleted some cookies. Okay, great. But the computer isn’t radically better and anyone can delete cookies. Literally nothing I asked to be fixed was fixed and we were charged the full repair price of over $200!!

They also kept the computer for over three weeks when I was given an estimate of 1 week at most.

DO NOT USE!

Edit to reply to their reply:

And the reply from the company is complete BS. I took the computer in and tried to enter the repair under my name. When I told the repair guy that it was my girlfriend’s computer, he asked for her info instead so of course my name doesn’t show up in their system.

As for the price, yes the base charge is $140. But if they have to order a part for you, they charge a base fee for the part of $60. The part they ordered was a tiny plastic hinge cover for the back of the laptop and they charged $60 for it. I never asked for that part to even be repaired— unless it was somehow related to the power issue. It’s just a way for them to get more money out of you.

This place is a complete ripoff. Look at many of the 5 star reviews. They’re old and have zero actual content.

I don’t have the...

After 18 days (I was told it would take 3-4 days), I got my computer back for 5X the amount I was told it would cost. If something had come up or more repairs were needed then originally believed I would understand the difference in expectation and result.The repairs were exactly what I told them was wrong with it, and I attempted to remove any obstacles to get many computer back quickly (I passed on them ordering a case). Needless to say, I was extremely disappointed in this business. Very friendly though... they smiled a lot as...

I bought a refurbished PC online from a different company. It took me quite a few hours to get it set up just how I liked it. When it started having some issues I contacted the other company and they told me the only solution was to wipe it clean and start all over. Instead, I took it to Mad City Techs and they were able to find the issue and get it going again. Definitely worth the low service charge to save me from doing all of that set-up...