Geek Squad — Attraction in Montebello

Disappointing Experience with Geek Squad at Best Buy

I booked a service appointment through Apple Support to have my phone glass repaired at the nearest Geek Squad location, with the first available time being 5:20 PM today. I showed up on time, only to be told by the staff that they could not service my phone because they were “super busy.” This was extremely frustrating, especially since the appointment slot was available and booked in advance.

When I asked why they offered the slot if they couldn’t honor it, I received no clear answer. The representative, Francine, who claimed to be a supervisor, was unhelpful and just repeatedly suggested that I come back tomorrow. I explained that I had driven 30 minutes to get there and that this was not a feasible solution for me, yet she showed no willingness to offer any alternative or assistance.

I find it unacceptable that a service as reputable as Geek Squad could not manage its bookings properly or provide an effective solution when a mistake is clearly on their end. This experience wasted my time and caused a great deal of inconvenience. I hope this feedback serves as a reminder to improve customer service and ensure this doesn’t...

The service is horrible. The entire experience was shady to say the least Jocelyn the Geek squad specializes said my laptop needed to be sent out for repair because they don't repair those device's there. But stated to speed up the process the computer could be diagnose for $100 charge. I rufused to pay extra since my insurance covered repairs. She continued the process to check in my device. In the product information she stated my laptop had minor scratches and scuffs. I sign off on the description since it was minor and caused by normal used. Fast forward to pick up my laptop has very visible dents from a dropped and the inside of the laptop appears damaged the Agent said that since it was stated in the intake theirs nothing they can do this is not minor an clearly looks...

I when in to best buy with no idea of what i was doing...the customer service was unable to help me with my issue saying since i didnt buy my controller there they cant help me and i didn't know what to do till i when to ask geek squad for some help.... Adrian help me with my issue thank goodness for him 🙏...he look up the information from my xbox controller and found that its still under warranty with Microsoft and that he well ship it out to them to get my controller fix.. I AM really happy with the service that he give meand now am just wait to get the email when my...