Ross Dress for Less — Attraction in Montebello

I guess Ross just stopped caring anymore. How does management have a job with such a filthy mess of a store. The floors have trash everywhere. It looks like no one has zoned anything for days. Stuff had dust on it and did I mention the floors? Disgusting. How hard is it to sweep. I only took pictures of a few things in half of this store. You can imagine what the rest looks like. It might help taking the build up of hair and whatever else off the weals of the carts. Loss Prevention likes to profile people and harass them every minute asking if you need help. I like customer service. The dressing room associates customer service sucks. She’s rude talks to people with an attitude and apparently doesn’t want to work here she was more rude to males then women. She was rolling her eyes at people. I stood here for about 30 minutes watching her wile my fiancée tried on dresses. Makes people put one item on the rack and tells people, “it’s for the cameras.” It’s like telling people that you think your stealing. She treats people like they are all thief’s. It wouldn’t hurt to be nice and smile at people. Approximately 17:48- 18:38 21 May 2018 SPT Her name was Margaret. 18:23 an associate came to her telling her he hit his head 4 days ago and he has been trying to push threw the head pain was saying he was dizzy and she just told him to tell the manager that he was going home. I couldn’t believe what I saw. Does Ross not take care of its own employees? Maybe it’s time for some new management Ross? Maybe some that actually cares about its store and customers? I would NOT shop here. They would probably let you die...

I normally shop here and have not had any issues until today. I went to the fitting room to try on 5 items, this older Hispanic lady with glasses was assisting me. After I took out my garments out of my cart, I asked if I can have a “cart in use” placard she said “No, you don’t need it.” I said, “but I don’t want my cart to be gone when I come out.” She kept on insisting that I don’t need it and that nobody will take my cart. So I was like umm ok? After I came out, my cart was gone. A younger, nicer Hispanic lady was there assisting and took the items that I didn’t want. I told her that my cart is gone and saw that another customer took it because I was refused a placard by the older Hispanic lady with glasses. So I just said it’s fine, she can have it. The younger Hispanic lady nicely said “no, it’s ok I’ll get your cart back for you.” I refused it about 2, 3 times walking away because I was frustrated. The younger Hispanic says “here you go miss, the cart is yours. It was yours in the first place.” So I said thank you. The older Hispanic lady gave me my cart back and rudely said to me “we have a lot of carts in the front!” Like wow! She was rude to me, refused to give a cart placard to me and wanted me to go get another cart. Yeah, she was very rude and unfortunately I didn’t catch her name to report her. The younger lady showed excellent customer service, she resolved the issue and was...

This is the worst experience a customer can have, unfriendly faces, attitude, not informative and short. People dont come 1st, work (Tiffany) , she rather stock up and arrange , leave counter to talk to other staff members, cross words with loss prevention, knowing there is a huge line waiting to be serviced. I asked Tiffany, if they were getting more cashiers she said that is all we getting. I responded only ome cashier working cause she busy orginizing the products on watch counter/section. Really feel bad for only girl actually working . People just looking around to see if anymore cashiers coming to assist the sales. Customers impatient and making comments as why only one working cashier foe long lines. Question is " Ross Dress for Less" not anticipate long lines for returns or just after holiday shopping? How long you guys been in business? But what makes it worse is the poor customer service and serious faces. Like they are miserable just working here. I strongly suggest orientation on people skils (specially for Tiffany), and managing staff to better assist sales and streamlining the process for both company and customers. Happier customers always come back. Negative comments wether online or verbally said out loud to hear. Well does not help the cause.

Sincerely a loyal customer for many...