Costco Wholesale — Attraction in Monterey Park

I am very disappointed with the level of service that I received from the Costco Warehouse located in the City of Monterey Park. I must start by saying that I have been a member in good standing for over 17 almost 18 years. I have spent thousands of dollars annually with this company/ business in southern California and have never been treated as poorly as i was on this day!(2/16/20. I entered the store at approximately 0515 pm to retrieve an item I saw a week ago that drew my attention! I only observed a floor model on the floor (in the same location) but could not locate the item to pick up and go! I was directed to the front of the store to the red vest, who I was told were floor supervisors. The first person was very helpful, however after informing her that item was not on the floor she looked in the system and shared that there were several other items available but were on the rack and would require a fork lift to retrieve the item, and she informed me that her manager, Ryan Dunkle informed her that I would have to wait until after closing, due to safety reasons because there were so many customers in the store that I would have to wait until closing which was now 40 minutes away, (6pm). The associate manager said it's thier policy, I informed her that I was a customer in good standing and think that there should be an alternate solution to this problem, such as ( shipping the item the next day, after payment), or anything other than sorry, we don't value you or your reputation with us. I then asked to speak with the manager directly to expedite this process. Manager Shirley Lopez approached me a few minutes later, and basically said the same thing as the associate did and did not offer any other solutions. She also took pride in saying that she has told several other customers the same thing all day. She informed me it would not be possible until closing and she stated it would be after closing, it was now 545 pm. Costco has a Mission Statement that reads in part, they: "Take care of our Members" which they state on thier website. I personally don't think that I was taken care of and if so, that was unacceptable protocol. The store managers Yen Lawler should know that this is unacceptable behavior, and there should be a system in place when these types of situations happen they should be prioritized, (okay what are members paying for to be disrespected and demoralized). It was know 0630 pm before the item was bought to me! This is absolutely unacceptable as I watch several hundred people/customers come and go out of the store in my hour and fifteen minute wait for an item to be bought to the front of the store especially when there are close to 35-50 employees staffed at that time. The only helpful two were associate managers Cody And Melissa Lee. They showed dignity respect and compassion, and the other managers mentioned not so much. Use caution when dealing with this Costco, and if you need something that is not on the floor, you may want to think twice! Furthermore, the badge in which they wear also states, either " member service or customer service is our #1 priority" I...

I am writing to express my dissatisfaction with a recent interaction I had with one of the employees regarding the Costco Black Membership sales pitch. I believe it is important to provide feedback on my experience in the hope that it may contribute to improving customer interactions in the future.

During a routine checkout at this Costco, I was approached by an employee who seemed eager to discuss the benefits of the Costco Black Membership. While I understand that upselling is a common practice, I was taken aback by the manner in which the employee approached the situation.

The individual's demeanor came across as overly persistent and, at times, slightly pushy. I appreciate that employees are encouraged to promote membership upgrades, but the consistent attempts to steer the conversation towards the Black Membership without adequately addressing my questions and concerns were off-putting. Additionally, the employee in question accused me of being rude after I had told them for the final time that I am good without the upgraded membership. I would like to think that the employee was having a terrible day, but I cannot put this encounter aside as I genuinely annoyed me.

Furthermore, instead of genuinely engaging in a two-way conversation about the membership's features and costs, the employee seemed more focused on highlighting the benefits without a nuanced understanding of how they might align with my shopping habits and needs. This lack of personalization made me question whether the employee was genuinely interested in meeting my preferences or simply aiming to meet a sales target.

I understand that employees are expected to meet certain sales quotas, and I respect that aspect of their role. However, I believe that achieving these targets should not come at the expense of customer comfort and satisfaction. A more balanced and consultative approach that respects the customer's decision-making process would have been far more appreciated.

In conclusion, while I continue to value the shopping experience at Costco, my recent interaction regarding the Costco Black Membership left a negative impression. I hope this feedback can contribute to enhancing employee training and approaches to customer interactions. Please understand that my intention is not to disparage any particular individual, but rather to provide constructive feedback that can lead to improvements in the overall customer experience.

Thank you for your attention to this matter. I look forward to continuing my association with Costco and hope to see more positive interactions...

Rudy N.'s sarcasm, impatience, treating us like we were beneath him, smirks was appalling. Despite being told more than 3 times and there was a dividing bar between our business account in my husband's name and household account in my name, he rang us up in one transaction and laughed about it. The total receipt was $8,717.71. Elizabeth M. (a manager who can void it) made us wait another 10 min out of sheer spite. 20 minutes later, the store closed and Ariana was even more rude. Ariana decided to have the guy that started to re-ring us stop and start over so she can tell us off again. The guys says- I already started. She says to him, I got this. She started by pulling another shopping cart over and literally throwing our items. One bang after another while I'm standing there holding a sleeping child. I noted that she rang the garbage bag three times and I said, that one you got already. She goes- "no I didn't." I said, "you did." She goes, "I'll check okay? Can you just hold on?" I say, "can you stop being rude to us?" She goes, "didn't I just tell you I'll check? Why are you talking to me like this?" I asked her, "why are you being so rude to us?" She doesn't move and just stares at me and says, "what do you think you're doing?" I ask her, "can you just stop?" She said, "you know what? Back away, I'm not talking to you anymore." She turns to my husband and says, "can you tell her to back away?" At this point, I've had it. I turn to my husband and ask him if we can just leave. He says yes, this has been so awful, let's not buy anything. Ariana then goes, "I already removed the extra trash bag from your receipt." I say, "don't bother, we won't buy anything." She then starts yelling: "I NEED A VOID!!!" We turn to leave and then I said, do we need to sign anything? Did you charge us already? She said- "didn't you hear me? I said I need a void?" We walked out. Costco- you have cameras everywhere. Pull up our video. Complete detailed account of what happened is on yelp. Costco feedback and customer...