Staples — Attraction in Monterey Park

I was at this Staples for TSA Pre-check today, and I had the worst experience in my life! There was an assistant called Ellen who helped me at the TSA Pre-check station. I was 10mins late for my TSA appointment, and she told me to either wait after her lunch break or reschedule my appointment and come back on a different day. I was completely fine with it since she (as an employee) was taking her lunch break. So I decided to wait 30mins at Staples. After she came back from her lunch break, she started helping another customer who had an appointment. She was very nice to the other customer. However, when it was my turn, her attitude completely changed and seemed like she didn’t want to help me at all. I tried to say “thank you” multiple times just to be polite but she just ignored me and proceeded to maintain a condescending attitude towards me. At the end of the appointment, she told the previous customer that everything was finished and would receive status updates through email/text, and even gave the previous customer a Staples coupon. However, when it was my turn, she didn’t even say bye or give me a coupon. I had to ask her if I was good to go and how can I get a status update for TSA. I felt super disrespected and was treated unfairly although I didn’t really care about getting a coupon. This has been the worst service I’ve ever had. I feel like I did nothing wrong and waited 30+mins for this type of customer service?! Anyway, I would never come...

I had a very unpleasant and scary experience with the TSA PreCheck Enrollment representative at Staples named Ellen. She was rude, unprofessional, and not properly trained on TSA PreCheck document requirements. She rejected my ID documents for name mismatch because of the middle initial. There was no reason for this because on the TSA PreCheck online form, it says that “It is acceptable if one document includes your full middle name and a second document includes your middle initial, as long as the first and last names match exactly”. Luckily, I didn't have to explain this to her because my full middle name was actually displayed on the ID document. When I showed her where to look, she became defensive and lashed out instead of apologizing for her mistake. I was really taken aback by her bizarre reaction. This should have been a simple and straightforward enrollment. Instead, I had to waste time to prove to her that I had the correct documents. If I had not taken a second look, I would have wasted even more time to rebook my appointment and would have to come back another day with the same documents. How many customers has this associate incorrectly rejected before me? Staples needs to provide proper knowledge and customer service training to their employees, especially employees who are responsible for handling sensitive...

Wednesday 7:30pm night 02/28/2024. Walked in to this store as I had a family emergency and needed to make a phone ☎️ call and Call my mother as she was looking for me because my phone was disconnected.

There was a a young guy and girl that worked there and I asked to please 🙏🏽 please 🙏🏽 let me borrow a phone to make a phone call on speaker the guy just looked at me as asked the other female worker there.

The female worker tells me "I'm sorry sir we cannot let you borrow our phone". I said but it's a family emergency plis plis just one ☝🏾 phone call!!!!

She completely ignored me, this is so disappointing that I could have been in a life threatening situation and I cannot get just one ☝🏾 one 1️⃣ phone call...had to go out to the parking lot 🅿️ to beg someone to borrow a phone like a homeless...

Plus they only have one ☝🏾 door open to enter and exit. When they should have 2 working doors available to exit in case of a fire 🔥 emergency or earthquake. There is an extreme lack of safety orientation.

All I was asking was just one ☝🏾 ☎️ call... And it's sad the way I was treated and ignored. This store will be shut...