O B Fawley Music Co — Attraction in Morgantown

I just recently moved to Morgantown and wanted to check out Fawley Music. When I walked in there wasn't anyone around, which happens, so I assumed people were busy. As I was browsing someone eventually came out but looked busy kind of just looking at a guitar behind the counter. I kept browsing and another worker came out just to talk to the other. I was the only customer and no one ever acknowledged me. I browsed the whole store. More customers came in and were greeted when the workers were available. They made it a point to go seek them out but never came and said a word to me. One worker came out of the back, looked me in the eye and ignored me as I acknowledged them. We were right next to each other. Everyone else was being helped but I felt a little isolated. I was in the store for about a half an hour. I know I didn't make much of an attempt myself but having worked in music shops (and other public facing positions) I know to at least greet customers. I was interested in two amps and a guitar but will be patient until I go somewhere else. This may seem trivial to some...

Fawley's has been good to me, overall. I wanted a guitar that they didn't carry, and they went out of their way to find it for me. Despite having a similar model hanging on their wall. On top of that, they let me make payments on it!.I'm a pretty regular customer in their shop, and the front desk guys are always friendly and helpful. I was new to guitar when I first started coming in there, and these fellas had to answer a lot of novice questions. They did so without making me feel like a novice. I've had guitars rebuilt with them, and the price is reasonable, and the repairs were done far quicker than I had expected. I would give them 5 stars of not for one thing, selling guitars to them. Get ready to have the pants beat off of you when you bring in a used instrument. They offer about 20% of it's worth. Outside of that, I love doing business...

The staff at Fawley's is very polite, helpful, knowledgeable and considerate. I recently decided to purchase a guitar to learn to play. I am now considering an electric to broaden my music options. Long story short, I just stopped in to make a small purchase and get some information about amplifiers and electrics. Like my first visit, they were very attentive to me and all my questions, and very happy to give me the time to explain what I was trying to accomplish, and they provided me with the different options that would get me going in the direction I was wanting to go with my limited knowledge of instruments and equipment. I really appreciate when people are as helpful as...