Nielsen Ford of Morristown — Attraction in Morris Township

A MUST read for any potential BUYER. I originally posted a review claiming my experience was great at Beyer Ford, however that has since changed for the worse. I’m finding out I was sold a broken down truck in constant in need of repairs. Since July 2021 (date of purchase) my brand new truck has been back at Beyer Service 5x for reasons beyond my control that were not caused by any wronging on my behalf. For the record that is almost once a month something goes wrong with the truck…Did I mention it’s a brand new 2021 F150…My truck originally had to go in a month after for a recall, then it had to go in because the brand new truck with less than 100 miles on it had the check engine light on, then the cluster screen broke and now it has to go back in because the truck shakes violently while going over 35 mph and the automatic window control does not work. I’d know exactly each problem and be more specific but as I type this I can’t view the service reports on either the App or their website…seems odd/suspicious. Anyhow, Each time the truck has been to service it takes several hours (2+hrs) to only determine the issue. I have to return again taking more time out of my day/work to return for the repairs, another (2+hrs). Meanwhile Buyer Ford never offers a courtesy car or any further explanation…they tell me I can take a shuttle for me and my one-year-old son who I have to stay there with by the way. As any parent reading this I’m sure everyone can understand those difficulties. Buyer Ford is absolutely disgusting with no remorse or empathy from anyone. The worst customer service I have ever experienced would and I highly recommend everyone stay away from them. At this point, I am wondering what next month problem might be for my truck since as I mentioned it’s about once a Month before something else breaks on the Brand-new truck. If you are willing to take the risk and buy a new car from them knowing it might be in the shop every month then go ahead but I normally don’t post these types of reviews until it’s absolutely necessary. I am open to comments and explanations if anyone has any for the reason my truck is constantly breaking, anything would help at this point….lastly, I hope no one else has to experience what I am experiencing, it’s not worth the gamble, go...

I honestly wish there was a zero star option. We bought our Explorer from Beyer Ford in 2018. Scott had presented us with the Ford extended warranty plan for an extra 8 years / 100,000 miles. We were told “you pay for the warranty and that’s it. It covers 2000+ parts, you lose a key it’s covered, a one time fee when you sign up”. After 3 years we had to bring the car in for a repair. I confirmed with Lydia THREE SEPARATE TIMES that there was no fee for this repair. I was assured on three separate occasions there was no fee, we were $0 out of pocket.

When Lydia called to tell us the car was ready, she mentioned a $100 deductible. I was shocked as this was never mentioned to us. Not when we bought the car nor when I confirmed three separate times at the service center.

I spoke with the service manager who was insane why rude and condescending, basically told me sorry there is nothing we can do but corporate can waive the fee. I spent two hours on the phone with multiple people at corporate who gave me the run around, transferring me about four or five different times. They told me it is an easy fix and Beyer itself can fix the issue by just waiving the deductible.

When I went to go pick up the car because we could not be without it, I saw our salesman Eddie. He asked how we were, etc. I went through the whole ordeal with him again. He relayed my aggravation to Scott and had me talk directly to him. Throughout my conversation with Scott, he basically called me a liar, said he ALWAYS is upfront and is very clear with his sales pitch. He even writes it down on the back of the paperwork to spell it out (we have the paperwork, the back is blank). He kept saying “I’m sorry, I wish there was something I could do”. Well, he in fact is NOT sorry or he wouldn’t lie and border on consumer fraud when selling the extended service warranty. The whole process was very deceitful. This is why car salesmen have reputations as sleaze balls. I am sure this will come as no surprise but we will obviously not be supporting this business anymore. When people ask for recommendation online for car dealerships, I will be sure to relay my entire NEGATIVE experience including my direct experiences with Lydia from...

I have a problem and it doesn’t seem to be getting solved. I’ve contacted everyone and anyone at ford and nothing has been done yet. I have 2014 ford focus. On June 26 which I have the screen shot where it shows The date and the time. It happened around 8:30 that night the next morning I called the first dealership that’s closer to me. They couldn’t get me in for two weeks. Then I call the Ford dealership in Morristown. They couldn’t get me in for two weeks. Needless to say I wasn’t able to get in right away but by the time my car was checked and it was determined that the TCM is shot it was past June 30 which is the deadline for the warranty 14m02 warranty program, that they were replacing a one time because the car is known for the TCM TO GO. I don’t think it’s right nor is it fair that because I couldn’t get an appointment right away, I have to suffer and I dish out this money which is almost like $1000 that I do not have right now because I am not working and I am in school trying to better myself and yet Ford does not want to work with me with this. They can extend the warranty one time deal I have the proof which I can attach the picture of when this happened and I called and you guys could see I’ve called and made appointment with Randolph dealership and Morristown and Randolph was a joke in the beginning. They were too worried about the $250 Like what happened to Ford making sure their customers are happy and at this very moment I’m not happy. I cannot drive my car and it’s frustrating. I’ve been dealing with this all summer. I have been with FORD many years, but now I’m seconding questioning it because this is ridiculous. I’m sorry but this is ridiculous. Something needs to be done. I’m contacting everybody from Ford that I can CEO James Farley anybody I can freaking contact that will listen to me and help me get so I can drive my car again. ...