Rosehill Community Center — Attraction in Mukilteo

Beautiful Venue, Appalling and Dangerous Staff - AVOID AT ALL COSTS We recently rented the Christensen Room at the Rosehill Community Center for a private event, and the experience was nothing short of a nightmare. Note that this is our 5th time to rent a room from them in the same year, I thought we would be treated with respect as frequent customers.. We specifically chose and paid a premium for this room because it was advertised as having direct patio access, which was essential for our gathering. Upon arrival, we were informed that we were forbidden from using the patio we had paid for. The reason? A wedding party in another part of the venue had decided to use the outdoor space, and their event was given complete priority over ours. We and our guests were forced to stay confined within our room. To make matters worse, the staff then told us we were not allowed to play any audio and proceeded to confiscate the TV remote, preventing us from even displaying a simple photo slideshow for our guests. The situation escalated from unprofessional to dangerous and discriminatory. The most shocking and unforgivable event involved a staff member named Bo, who physically attacked a one-year-old baby, pushing her from the patio (which was part of our rental) back into the room. The baby was hurt. In an effort to not completely ruin the day for everyone, we made the difficult decision not to press charges at that moment. Another staff member, Melissa, verbally attacked our guests. She came into our private room and told us we needed to be quiet because the wedding guests had "paid a lot of money." We felt utterly humiliated. This happened not just once, but during two separate events we've booked here. It has become clear to us that we are treated this way because we are brown and not white. In a desperate attempt to salvage our event, I offered to pay more money right there on the spot, hoping to stop the staff from constantly throwing the wedding party's payment in our faces. My cash offer was dismissed. It seems our money wasn't the issue; perhaps if my skin were a different color, we would have been treated with basic human decency. To add a final layer of unbelievable audacity, the very same staff member, Bo, who had earlier assaulted our child, later walked into our room, made herself a plate from our private food buffet, and ate it without permission. STAY AWAY FROM THIS PLACE if you: Are not white. You may be subjected to discriminatory treatment. Want to use the amenities you actually paid for, especially if a wedding is happening the same day. Do not want a staff member to physically assault your toddler. Do not want your guests to be yelled at and belittled for not "paying enough." The venue itself is beautiful, but the horrific experience with the staff has ruined it for us. We will never return unless we have confirmation that Bo and Melissa have been fired. We strongly caution anyone, especially families of color, against booking...

No stars. We had a memorial in the Art room today for my husband that had just passed. After everyone was leaving, the custodial staff came in and very rudely told my daughter's all 60 chairs were not stacked correctly. My daughter's unstacked and restacked all the chairs. Then, the male custodian told them they needed to take out the garbage but didn't bother to tell them where to take it. One of my daughter's then spoke to a female custodian about where to take the garbage out to and was met with complete attitude as the custodian told her, "You knew this." As one of my daughter's was sweeping the room, the female came in with a push broom and stated rudely, "Well I'm helping," as she swept around and shook the broom out at the feet of my daughter for her to continue to sweep it into the dust pan. Before they walked out, they all asked if there was anything else that needed to be done and was told, very rudely, "it's fine." Once they left, my daughter went back in to speak with a manager and hears the two custodians rudely talking about them. Saying how our party didn't know how to clean up after ourselves and that we left the room a disaster and didn't know how to read a contract. My daughter confronted the women about what they we're saying and the women denied it, even though my daughter stood there listening to them outside the door. The man then pointed to my daughter up and down and told her she was being "a stereotype" and no one would get their deposit back. I do understand that the cleanup may be outlined in the contract, which is completely fine, but these 2 custodians were the most unprofessional people I have ever come in contact with. We were dealing with a memorial of a family member and these people wanted to be argumentative and unprofessional and I sincerely hope no one ever has to deal with them in a...

I like to say first that the Rosehill facility is a beautiful space for your events. It was just disappointing on how aloof and unaccommodating the staff was during our event. One female staff (don’t want to mention her name) was actually rude on how she talked and how she handled a situation to us. Her tone of voice was unbecoming and threatening saying repeatedly “I will call the police” and warning us that our party will be off. It’s understandable that there is a need to call the police if our guests were being rowdy, fighting or destroying properties. The event is celebrating an 18th birthday and most of our guests were high school seniors. You don’t expect high school seniors to come there and just sit down and whisper to each other. It’s typical for teenagers to get excited and noisy if they party with friends and for them, this is a place to party and have fun. I end up scolding this high school seniors many times just to avoid the sneering looks of the staff. If your staff cannot bear the sound of loud music and excited guests then they shouldn’t be working there. There was another event on the end of the building and their guests told me that they can’t even hear our music or the noise from our event. Also every time you ask the staff a favor or a question like, “how can we dim the light?” where is the light switch? What?.. Where?…,How?, they are not accommodating at all and made us hesitant to approach them. I would suggest teaching the Rosehill management to teach their staff people skills and better customers service. Since people from different race, age group, gender, sexual orientation, disability and religious/belief rents this facility it would be great to offer their staff cultural diversity awareness education...