Silver Cloud Hotel - Mukilteo Waterfront — Hotel in Mukilteo

I was going to be in Mukilteo for four nights, and any chance I get to stay somewhere I can watch boat traffic, especially ferries, I will take it. So, I took the most expensive room they have (I'm pretty sure) so that I could make sure to have that great view. I got the view, but the windows have a grid design in them that makes that view not nearly as it would be otherwise. But really, the view was still the best thing about this hotel.

I have stayed at the Capitol Hill and Silverdale locations at least three times each, and enjoyed them. This was a completely different experience. There were just a lot of little things wrong here. A lot of little things are broken. Like, the powered blinds are nice, but only one of the controls worked. The window latches are mostly broken. The dryer didn't work on one of its settings, and was missing its attachment. The close-up mirror light didn't work. Because there is nothing to hold the drapes and no screens, they will fly out the window if you open the windows. Most things in the room are just a bit beaten up in one way or another, including the apparently-coveted jacuzzi that is in really bad shape, including a faucet that appears to be ready to fall off and spewed water places it shouldn't be going.

Other odd things were the bathroom door handle that didn't match the rest in the room, the light switch to the vanity is at the front door, and there are two lights in the bathroom but the heat lamp is required if you want the fan.

The other top complaint is about the service and the breakfast. The one employee I dealt with at the front desk just looked at me like she didn't understand why I was there (to check in or to ask a question), and she had me initial a room rate that was wrong (the final bill was correct). The service at breakfast was worse. I was there 20-30 minutes before it closed (earlier than most other hotels, btw), and everything was just about gone. In fact, the baked goods were completely empty, not a muffin or a piece of bread on them, and the employee working it was just in the back room talking with another employee the whole time I was there. Most hotels make sure those breakfasts are stocked until closing time, but not here. I stayed at a Best Western on this trip prior to this stay, and the breakfast was so much better. The options here were sad, flavorless (e.g. "pico de gallo" that was really just chopped up tomatoes and oregano for some reason), and/or stale. The breakfast room was full every morning, though not because it isn't big enough, instead it was because they have a ridiculous layout without enough tables.

Overall, it wasn't like it was the worst stay ever, but for the insane price I paid, it was one of the most disappointing. I will go back to other locations, but I won't stay at...

I was going to be in Mukilteo for four nights, and any chance I get to stay somewhere I can watch boat traffic, especially ferries, I will take it. So, I took the most expensive room they have (I'm pretty sure) so that I could make sure to have that great view. I got the view, but the windows have a grid design in them that makes that view not nearly as it would be otherwise. But really, the view was still the best thing about this hotel.||I have stayed at the Capitol Hill and Silverdale locations at least three times each, and enjoyed them. This was a completely different experience. There were just a lot of little things wrong here. A lot of little things are broken. Like, the powered blinds are nice, but only one of the controls worked. The window latches are mostly broken. The dryer didn't work on one of its settings, and was missing its attachment. The close-up mirror light didn't work. Because there is nothing to hold the drapes and no screens, they will fly out the window if you open the windows. Most things in the room are just a bit beaten up in one way or another, including the apparently-coveted jacuzzi that is in really bad shape, including a faucet that appears to be ready to fall off and spewed water places it shouldn't be going.||Other odd things were the bathroom door handle that didn't match the rest in the room, the light switch to the vanity is at the front door, and there are two lights in the bathroom but the heat lamp is required if you want the fan.||The other top complaint is about the service and the breakfast. The one employee I dealt with at the front desk just looked at me like she didn't understand why I was there (to check in or to ask a question), and she had me initial a room rate that was wrong (the final bill was correct). The service at breakfast was worse. I was there 20-30 minutes before it closed (earlier than most other hotels, btw), and everything was just about gone. In fact, the baked goods were completely empty, not a muffin or a piece of bread on them, and the employee working it was just in the back room talking with another employee the whole time I was there. Most hotels make sure those breakfasts are stocked until closing time, but not here. I stayed at a Best Western on this trip prior to this stay, and the breakfast was so much better. The options here were sad, flavorless (e.g. "pico de gallo" that was really just chopped up tomatoes and oregano for some reason), and/or stale. The breakfast room was full every morning, though not because it isn't big enough, instead it was because they have a ridiculous layout without enough tables.||Overall, it wasn't like it was the worst stay ever, but for the insane price I paid, it was one of the most disappointing. I will go back to other locations, but I won't stay at...

This hotel is absolutely fantastic. Every staff member I interacted with was very friendly and kind. The entire hotel is clean, fresh smelling, and inviting. The parking was included in the price (super rare!) and the actual parking area is well lit with cameras clearly visible along the ceiling.

I stayed for the weekend in one of the king suites - not one of the jacuzzi ones though. Everything was cleaned thoroughly - no random stains, suspicious substances or mystery odors anywhere! The two TVs (one in the bedroom and one in the main room) were larger than almost anywhere else I've stayed and they even had an HDMI plug readily accessible so I didn't have to try to figure out how to plug my stuff into the back of a wall mounted TV. I didn't end up using them much because the view is way better than any TV show.

The best part is absolutely that incredible view! There are double doors that open and there is a large window so it's possible to look out at the water unobstructed from almost anywhere in the room. There are sheer screen like curtains that can go over the opened doorway and these seemed to prevent all but a single tiny moth from flying in despite having the doors wide open for the majority of my stay. I randomly looked up from some work I was doing because I saw movement and it was an orca! This happened a good half dozen times during my stay. There were quite a few different animals to watch - I enjoyed seeing an otter pop out as if to say hi to people walking by a few times and there were a lot of different birds and even some fish jumping out of the water. The ferries were so quiet I barely noticed them even with the doors open.

There is always room for improvement and there are a couple of things that I noticed.

The wifi is indeed technically available but I found that it was so slow and spotty that I could not do my work from the hotel room using it. Luckily the cell signal is plenty strong there so a quick tether fixed that issue. I saw a cat-5 port on the wall but didn't have a cable. I will update this after I try it next time I stay.

The bed - specifically the pillows - bleh. Three of the four pillows provided if they were somehow combined might add up to one regular pillow. Trying to use these as a side sleeper was next to impossible - they are so flat and small! Definitely the worst pillows I've used that weren't gross or something. These were perfectly clean they just these were so under-filled that once I put my head down what stuffing was there would shift leaving me with nearly flat surface. 10/10 bringing your own pillow if you can!

Overall my visit was so enjoyable that I already booked...