Hot Spring Spas — Attraction in Murfreesboro

September 2025: this is my 3rd update on my review (see others below) and they still get a 1. They are not qualified to be selling high end products that they cannot fix. Not only regarding the swim spa and hot tub, but they also sell the electric Covana covers as a distributor. The new manager Debra Smith (this company used to be Hot Springs Spas of Music City) has hung up on me two times and they have caller ID so they ignore my calls when I need another repair. They act like they fix it. But they don't. They have no idea what they are doing! I've already sent a complaint letter via certified mail and got a response a couple days ago. However in our conversation she's accusing me of something that's not happening and when I told her we would go to a live video call so I can show her right there she said "no we won't" and hung up on me!! Now won't return my calls again. They owe me over $8,000 in fees and long distant surcharges since I live in Spring Hill and the service store is from Lebanon (even though I bought it in Franklin! No one told me it would be an extra $150 just for the distance plus the fee to look at it.) I paid to fix it, but I know now they've just installed it wrong from the beginning and jerry rigged it once when they couldn't figure out the problem! They've told me before that their specialist is saying that XYZ is what's wrong bc of something that either I've done wrong or weather related, but then when I talk to that specialist he tells me he's still in training!!!! I'm likely going to small claims court bc I've had enough Dennis is the original owner and I have no doubt that he's a scammer in this as well. Debra should be careful bc he's not reputable and she's going to get screwed by him. TBD. Or it's a partner deal and they both in on it. Something's not right.

March 2025- Well after giving them a 5 star rating for the sales side and installation 5 yeats ago, I must say now that I've had to pay thousands of dollars to fix either the Covana cover (DONT BUY IT! THE WARRANTY IS A BUNCH OF BS and they aren't backing up the product like when they sold it) or something with the pool/hot tub. They don't tell you everything you should know long term. Things like the underwater pool lights...certain colors don't show anymore, the hot tub had calcium buildup on the lines (no one told me I needed to buy stuff to purge it and clean the lines sporadically.) This caused a huge buildup and it took several flushes before fixed. The most frustrating is the Covana cover. I spent $18k for an elcetric cover that should last more than 3 years becore issues start bc it's covered by a deck and not exposed to the weather. But they try to say the deck around the pool/hot tub is causing the problem bc the motor isn't getting air? That's the biggest load of crap if you ask me. If that was going to be a problem the owners of Hot Slring Spa should have said this when they helped us with the idea. The crane they used to deliver it wasn't measured against our street before delivery, so it partially sat on the sidewalk and cracked the sidewalk badly along with huge cracks all the way down the driveway. Never fixed it. Only got responses from Dennis like "I'm in Africa right now, I'll be in touch when I return " to never hear from him. I e had to replace both legs on the covana cover that ha e motors. At over $3k per leg this is not what I expected from a quality product. Do not buy.

March 2020 Very happy with the swim spa we purchased. It's great to swim laps, great family fun and I will forever be thankful for the Covana cover. Worth every penny! The only negative thing I could say is that COVID caused major delays on our project. No ones fault... it is what it is. We also had several damaged side panels delivered, however Hot Spring Spa ordered all new ones. Although little things like that caused more stress and delays throughout the project, they always made...

Outstanding experience from start to finish to follow-up! After shopping around at various brands and models, we ended up at Hot Spring Spas of Music City in Murfreesboro. The quality of the build, the thorough foam insulation distribution, the long history of being in the business, the use of quality materials in both the underpinnings and frame as well as the tub itself, makes it evident that the quality is head and shoulders above the competition.

The feature sets, options and accessories allows you to build the spa of your dreams. We ended up with the 2024 Envoy model with the lift and glide cover system, the Bluetooth sound system, the IQ freshwater Smart Monitoring System and salt-chlorine generation system that allows you to adjust salt production as well as control the pumps, lights, and sound system via the web using the app.

Just as important as the great spa with all its bells and whistles is the support and help of the sales team during the shopping, during the demo, and then during and after the sales. The delivery coordinator, Erica Lane, kept us in the loop on delivery schedule, path-clearing requirements for the actual delivery, and let us know when all of it would happen.

Randall Long, the store manager, was instrumental in ensuring we were kept informed on the technical aspects of the sale, how to get the spa water "started", and tested the water to make sure I was "on track". His explanation of chemical interactions, as well as tips on how to use an RV water-softener kit to help with the high level of phosphates in my municipal water. It ends up saving me money on chemicals and time with this simple tip. To be clear, it wasn't an upsell, it was just a recommendation that I took to heart and bought it from Amazon.

All of this has led to an amazing spa-buying experience from start to finish and I cannot recommend going anywhere else. We've been enjoying it every night since it was installed, the monitoring system takes most of the guesswork out of water maintenance which gives us more time to simply enjoy the spa.

Go ahead and shop around, look at the quality UNDERNEATH the tub shell, check the experience level of the manufacturer, check the quality of material used to build the underlying frame, the electrical, the pumps, the control system. Is it OSB plywood? Is the wiring within looming? Is the plumbing routed logically and sturdily? Probably not. Then go pop the cover off a Hot Springs Spa and you'll see that it is worth the price for...

My husband and I are first time hot tub owners. We’ve been to several different spa dealers and thought we had the tub we wanted pegged down. We decided to visit Host Springs Spas as our last attempt of due diligence to ourselves and check out the spas. We are glad we went! We worked with Randall, who I highly suggest working with! He is full of information and helped us find a spa that met all of our needs. Most of all, he wasn’t pushy. We got the Pulse spa and have enjoyed it IMMENSELY! We opted for the saltwater system and you don’t leave the spa feeling gross. Randall’s made himself available to help us to help us get our water balanced and be available for any other questions we have. Especially since this is our first tub, you don’t know what you don’t know! Our experience with Hot Springs has been nothing but top notch! We even visited the Franklin store to see the spa we wanted to buy. They answered all of our questions even though we weren’t buying from them directly. All in all, I can’t give enough of a glowing recommendation for Hot Springs Spas for their spas, service and...