Art & Frame Gallery — Attraction in Myrtle Beach

We didn't have a great experience for several reasons as outlined below: 1.) The picture I had framed was not ready/done on the original timeframe as given by the store

2.) Upon completion of the job and during inspection of the framed photograph, I noticed that there was dirt stuck between the glass and the picture & surrounding mat that was not on the photograph at drop off (I have photographic evidence to support this). When I pointed the dirt out to the employee (who I believe was the owner), he gave me a questioning look and with and attitude told me he would fix it, but that I would have to come back in two days. Considering I live over 30 minutes away, and there was no-one else in the store, I interpreted this offer of coming back in two days as a bit inconsiderate given he could have easily taken the back off and brushed out the dirt during our encounter. Thus I did suggest this, and he complied, though he did so begrudgingly, with an attitude the entire time as he tore off the back and was brushing off the dirt. I think he could have helped facilitate the cleaning of the entrapped dirt in a much more respectful manner (without anger, eye rolling, scowling, or scoffing).

3.) The corners of the frame are not flush and do not form exact 90 degree angles.

Overall, my assessment is that if a customer is spending $100 on a frame, the least one could do is stick to the given timeframe, not inconvenience the customer, be respectful, and provide a good quality product. All of these aspects were lacking (which was surprising given the numerous positive...

I first met Brad 3 years ago when I was looking to have my first "original" watercolor framed with museum glass. I have absolutely no sense of the color wheel and he took the time to go over options for the matting and framing and ended up with a beautiful piece I am proud to have hanging on my wall. Since then I have had 2 more originals matted & framed, as well as purchasing 5 more original pieces from his studio all matted & framed with Brad's input & expertise. I could not be happier with the results. I went from a mish mosh of mass produced stock photos/prints to having all original/limited edition pieces of "art", all professional framed hanging on my walls. The best part Brad did not charge me an arm & leg to do it. I have 2 rooms left to go and look forward to working...

I recently brought to Brad a framing challenge of 3 wedding pics with 3 corresponding, but different, dates. With friendliness, and true framing professionalism, he suggested matting and a few frames that would enhance the presentation. I soon made my decisions and Brad was able to give me a price quote right then! When I picked up the finished art, I was amazed at the beautiful product he had produced! The liner mat of the double-matting was perfect for the pictures; the six windows were in perfect harmony with the overall frame size; and the frame itself was "just right" for this project. I highly recommend the Art & Frame Outlet for ANY framing project, or single picture, you might have in mind. A great job,...