Boathouse

Good evening

I hope you are doing well. I am sending this email today because I would like to speak with the owner or someone in corporate above the general manager. My friends, family and I frequent The Boat House very often. We have been customers for over 7 years. This past Sunday April 14th, 2024 was the worst experience we ever had. We were told by the general manager, in a very rude way, that we were not able to go inside The Boat House or walk up the dock from our boat after 5pm. We spent a very significant amount of money at The Boat House. After having food and drinks on our boat that we purchased at The Boat House, we walked up the dock to use the restaurant. We were met by the general manager at the entry way when walking up the dock. He told us we had to drive our boat down a ways and use porter potties. He refused to let us on the property because we came to The Boat House in a boat. Also, he told us after 5pm we were not permitted on the property because someone got into a boating accident a few weeks ago after leaving the boathouse. The customers that got into the boating accident, supposedly blamed the accident on the drinks at the boathouse. That was the general managers reasoning for not letting us on the property to use the restroom or to get more food. That reasoning makes absolutely no sense. If a driver of a car gets into an accident leaving the boathouse, are you going to keep all customers who drove cars, from entering the boathouse after 5pm as well? I would like answers as to why we were treated differently and unfairly. I do not appreciate the tone of the general manager when he spoke to us. I do not like being treated unfairly and being told to use an outside porter potty after spending money at a business. You can contact me by email please and thank you. This was the worst experience I ever had at The Boat House. Please give the general manager extra training on how to treat his customers or please get rid of him.