Before shipment occured, I called into them twice (spoke to a lady - won't name her) and we jointly "ballparked" shipping a case of wine at $100.00 with some insurance on a bottle or 2. I bought just over 30 bottles, approx 16 were bourbon bottles, so I expected some more work for them. I checked the box for 3 day shipping, assuming it could cost me $5-600 (sounds pretty fair to me). They charged my card $999 but the worst part is not one person in that building thought they should call me before? When I called them for an itemized list of the costs, they called me back 15 minutes later to justify the costs and explain them to me. I enjoyed that, since it seemed appropriate after the fact to call me (to defend their charges), but could not extend me the courtesy of a call up front before charging me. I'm assuming the packaging will be "bomb proof" and all of purchases will hit our house in fantastic shape. I had a few other companies to choose from and didn't even think twice since I spoke to them up front...I will not use them again on my next trip to wine country. In this day and age....COMMUNICATION is very important!!