Jade Garden Chinese Restaurant — Restaurant in Napa

Jade Garden Chinese Restaurant is a tricky place to locate. It is a couple blocks off of Trancas Street. It's in an old, very small shopping complex. Signage, in front of the restaurant, is not the best. It was my first time picking up food there & I drove by it three times, gave up & got out of my car (I knew I was close), & found it once on foot.

The restaurant is old & basic. Thus, the atmosphere was only average. Most importantly, on my first visit, I ordered shrimp chow mein, chicken fried rice, & Mongolian beef. The shrimp chow mein & fried rice was average. The Mongolian beef was good. Half the Mongolian beef was VERY TENDER & well seasoned. However, the other half of the order was rather tough & harder to chew.

Compared to other Chinese, sit-down restaurants, I found Jade Garden's prices 15% less than its main competition located approx 6 blocks away on Trancas Street. I liked Jade Garden because I didn't have to WORK hard to find the shrimp in the chow mein, the chicken in the fried rice. nor the beef in the Mongolian beef. Jade Garden doesn't TRY to make their orders appear larger than it really is by STUFFING it with an abundance of garnish & vegetables. It's "honest" about the size of their servings, which I appreciate. Despite rating it 3⭐️, I will go back & give the Mongolian beef...

I called in an order for Chinese Food today. I ordered the large containers like I usually do. I was told it would be ready in 20 minutes. When I got there, the gentleman who took my order asked me what size containers I ordered. I said the regular cardboard boxes that the food usually comes in. He said oh, I got confused. I asked if the food was done, he said yes and they need to put it in the containers. He charged me for the regular large container sizes but put it In the small styrofoam containers.

When I noticed what they had done, I called and complained. He said I am sorry, I got confused, they put it in the wrong containers. There was no offer of any refund or to redo my order, they just said I am sorry, I messed up.

I will be doing my business at Waah Sing where they never disappoint. I chose to go here because it was closer to home. I have ordered before, so I know what I was buying, but instead they totally ripped me off.

Never again will I do business there. Such a disappointment. I bought almost $100.00 in Chinese food and received what I would have spent...

I had gave this restaurant the benefit of the doubt, it started when I went the first time and the dumplings I ordered were frozen in the center. I sent them back and the wait staff was very curt and while I wouldn’t say rude entirely, I could tell they were trying to rush me out the door at 8:20, when they closed at 9. I went back two more times over the course of a week, and the same problem- frozen in the center dumplings and this time the waitstaff were extremely rude to me. I see potential for this restaurant because Napa has no Dim Sum, but I want to be scathingly honest so these folks have time to improve their attitudes and food. No one deserves to bite into frozen dumplings the 3 times they go to the restaurant. As it stands, that’s my 3 strikes and I myself will not...