Bill Smith Appliances & Electronics — Attraction in Naples

Just want to let you know that I had the WORST experience at your company. I went in to your Naples location on Sunday Jan 23, 2022. There was a pleasant woman who greeted the couple in front of us and went to show them around. My friend and I were waiting to be greeted......NOTHING. We were standing in front of the front desk where three heads were faced down into paperwork and did not look up. There were all of 6 customers in this store considering I arrived 15 minutes after they opened. Two couples were with sales people and my friend and I are standing there with no greeting. After about 5 minutes I cleared my throat to get someones attention and a man looked up from the desk and said can I help you with something? I said Umm yes, I am looking to buy ALL new appliances and I saw your add on line that you have package specials so I wanted to get an idea, and take a look. He said to me, I have nothing on the floor to show you... I said what ? These items are advertised and he said I only have 2 brands to show you and they aren't any of the ones advertised. Then I said well what about ordering them? He said they are 7 months out or longer and we can't guarantee anything. Then I said well what do we do if we were to order? He said I would a deposit but still no guarantee. As we were speaking, he kept looking down and not interested at all in any of my questions. Ive never been treated so disrespectful in my life. He didn't even get up and ask can I show you etc. He was very rude. I know his name is Steve and he was so unprofessional. I ended up going to Best Buy and was greeted by a very nice gentleman who explained in details everything I needed to know about measurements, time frames etc. I bought a refrigerator, washer, dryer, microwave, stove , dishwasher and oven.. Stinks that your business could've made a significant sale but due to the poor customer service, false advertisement and general awful experience , I received I will NEVER be back..... Also, customer service should be a good experience not one where I feel on eggshells asking an employee of yours questions......

I had a Netflix connection issue with my Samsung TV to" Smart Hub". I called the store in Neapolitan way where i bought the set. The television salesman on the floor was clueless. He said he had never heard of the problem before.When I contacted the service dept I was told that without a pin number required to reset there was nothing they could do.Furthermore the service lady said that if they sent out a technician the it might end up costing more than replacing it with a new TV. I then asked for the model and serial number of my TV. They were able to give me the model number but unable to give me the complete serial number as their own system is not able to accept all the numbers. In other words they apparently cannot and do not properly record the serial numbers for any Samsung televisions that they sell. I pointed out to the service lady that senior management should be made aware of this. She said they are aware - hmmmmm.

I asked for and got the Samsung customer number. The difference could not be more startling. I called and was instantly connected to a technician who immediately identified and solved the problem. Which was a basic reset that he helped me with. He confirmed that the pin number is 0000 for all Samsung resets if you did not put your own in

I have over the years spent a lot of money at Bill Smith. They style themselves as being a neighborhood store with a commitment to service. I don't think their competitors are any better. In my opinion its just symptomatic of a general decline in competent customer service by...

Bought a brand new GE white refrigerator Model GNE27JGM. Was delivered 1/6/25. My only concern was that the bottom freezer door wasn’t closing properly. This model wasn’t recalled about and issues. I have a 5 yr. warranty so I called their service dept and a rep was scheduled for the 10th. Very happy with the rep. He was the BEST! His name was ROY #59. He tried a few things. He ran a diagnostic on the fridge and after trying three things, he realized the issue. The delivery fellow screwed the small nails to the track but the head was facing the wrong direction. Getting stuck in the track. One screw on each side of the door. The delivery people said I was their 10th delivery and two more to go….and I thought there will be other issues about this and it’s costing the company a lot! Not to mention a waste of time. This issue should be addressed to the delivery fellows. So ROY fixed the issue but think of how many deliveries are being set up wrong. I’m sure over a thousand a month. But I’d like to tell Roy’s boss that Roy is truly an asset to the company. He’s patient, insistent on finding the issue, very personable and knowledgeable. I wasn’t charged anything as it was o my 3 days since delivery. But if you’re buying a refrigerator and the freezer door isn’t closing correctly, tell your salesperson or the service dept. Hopefully they’ll talk to delivery. Thanks again ROY. Appreciate the time you took to...