Belle Meade Jewelry & Repair — Attraction in Nashville-Davidson

A cautionary tale to anyone going here for jewelry repair/resizing.

I brought my engagement ring to Scott in August to get it resized to a smaller size. He quoted me $250 to resize the ring and stated that it had “lifetime resizing” he said this multiple times, even giving examples that “if you find that your ring gets too small in the summer time when your fingers might swell, bring it back and we can resize it for free”. I paid him the money and was happy with the work. He did a very good job.

Well, I brought my ring back in March to be sized up 1/4th a size due to it being too tight with my wedding band and he tried to charge me $120 for the resizing. I asked why I was being charged because he left me with the impression that there was free resizing for the life of the ring. He told me that because I was initially sizing it for one part of my finger and then added another ring, that I would have to pay for the resizing because I wasn’t resizing it for the same part of my finger (which makes no sense to me). We agreed to get him to resize it again but were frustrated with having to pay.

I went to pick the ring up and my husband and I asked again exactly why we were being charged so much and tried to reason with him to maybe reach an agreement with us and lower the price to something more reasonable. Scott immediately became very defensive and extremely rude/argumentative. He started to argue with us and said, "free lifetime resizing is not in my vocabulary", which he did in fact say to us the first time or else I would've never been under that impression from the start. He then said, “then don’t pay”. We ended up just leaving because we were so dumbfounded as to why he took the conversation to that level and became so aggressive. We just wanted to have a conversation with him and come to an agreement. He began talking over me when I was trying to reason with him and I just decided to leave it there and go.

Once I calmed down after leaving, I inspected the ring closer, and he did a horrible job with the resizing! It seems that he just took the ring and hammered it to make it bigger instead of adding any metal to the band and polishing it. The ring had scratches on it that were not there before and the width of the band where he sized it is a completely different width (thinner) than the rest of the band. It also still does not fit, still too tight. My assumption is that he did the cheapest resizing that he could (not adding any metal) and tried to charge $120 for basically ruining my ring. I’m sure that he was fine with us not paying for it because he knew he did the bare minimum with it and wasn’t really losing any money from “resizing” it. Now, I have to take my ring to a new jeweler and have them fix his shoddy work, which I am pissed about. My assumption is that he did so good the first time because he was making so much money from it and getting free metal from me. I believe that he is a good jeweler, but a shady businessman. Basically, only does good work when he makes a buck off of it.

So, please do yourself a favor and go somewhere else that will be cheaper and...

I took two watches to get looked at.

The first was fully functional, it just needed a pin to hold the wristband - mine fell out and lost. The other I assumed a battery. The issue came when I was called to pick up the two repaired watches. I was told the cost would be $54 dollars - perfectly reasonable. When the store representative took out the first one (potential battery issue) the level of deceit to me was obvious immediately.

The store representative pretended as if they just noticed and said "looks like we replaced the battery and it looks like that wasn't the issue. I'm so sorry it must be another issue. In order to find out what it is, we charge $500 and I'm sure that wouldn't be worth it for you since your watch is a Fossil".

First- I'm sure they knew the battery wasn't the issue as soon as they tested it. Which is fine, I understand. What I didn't understand was why they still charged me for the battery.

Then why do you add the second level of deceit by quickly shifting it to a warning/scare tactic as if it distract me from what you just charged me for?

Was I supposed to be distracted and not notice the fact that you charged me for a part that I didn't need?

Was I supposed to thankful that I wasn't charged $500? For a battery you might have not replaced in the first place? Why did you not return my old battery so I don't have a doubt?

Why did you charge me for something I didn't need anyway?

The other watch, they did replace the wristband pin and it's back to how it was. This is why they earn a star and it makes 2/5 stars.

I asked about the customer relations and showing a good example (or in my opinion a normal) to the customer and it was as if I offended them by my question.

Thats when I realized it was a Jewish-owned store and I'd better just leave without saying anything else. I didn't want to be labeled as an "Anti-Semite" for making a genuine question.

They could fix the issue by apologizing, refunding for the battery that I didn't need, giving me the old battery, or any small step towards a good customer relationship.

I definitely feel like I went to a mechanic, and got charged for a motor replacement when that wasn't the issue in the first place 🤷

Prime example of The love for money over relationships with people.

But as it stands, my bill was $54 and this is my public review of my experience for everyone to make their own judgement.

I personally would not recommend dealing with them. The signs become easier...

This past January, I brought in two watches for repair; a Citizen’s Eco-Drive to be re-sized and an older limited edition Kenneth Cole New York with a broken stem and possible battery replacement. I have been satisfied with my previous purchases and repairs so I decided to go back; however, this last visit did not deliver. Upon entry, the “jeweler” was assisting another customer. He was polite enough and assisted me once he was finished. After explaining the services needed, he told me that the re-sizing would be $27 (I later found that I was outrageously overcharged) and began looking at the Kenneth Cole watch. He reset the time explaining that the battery is good. While working on the Citizen watch, he said that there is a problem with the stem but that watch is not worth opening it to fix it…if it was a TAG than he would feel it was worth it. I felt a little insulted because I LOVE my Kenneth Cole and it was worth it to me. If he did not have my other watch in his hand, I would have left. Hindsight is 20/20. Within 2 weeks, the pin came out of the Citizen watch. I took it back but was told by a young woman that the “jeweler” was not in. As I tried to explain my issue to her, I felt that she was bothered that I wanted to complain about the bad service I received and could not take her attention from the work she was doing in the display case. She elucidated that I could leave it there for the jeweler but there will be a charge. Because my time was limited, I didn't want to waste it somewhere with them. Luckily I found a real jeweler that repaired Belle Meade’s mistake (free of charge) as well as repaired the stem and replaced the battery on the Kenneth Cole watch. Since they appreciated how I value my watches and jewelry, making a purchase while I wait was a no brainier. I suggest if you go to Belle Meade for repairs, make sure the “jeweler” feels it is worth it, he may fix it correctly...