Donelson Plaza Strike and Spare — Attraction in Nashville-Davidson

I couldn't wait to get back to Memphis, Tn in order to submit this review on my laptop rather than my cell phone. Number one...The place was rather old, and worn down, even to my kids, but I told them lets make the best out of their spring break experience. The price was pretty good, so we actually was having a great time. Kids wanted nachos so I went to the counter, and the lady told me to give her about 10 mins...she was the only one behind the counter so I totally understood. I went to bowl but noticed after 15 mins she was taking orders again. I stood in line at her window, and watched her make other orders. She was taking customer money, and then going back to make their pizza and others that she had orders for. I saw her take money 3 times and go back to making food. When she got to me she took my order, and I asked her if she could change her gloves....She looked at me for what seemed to be a min, and turned to the young lady who was about to leave, and told her FIX HER ORDER!!! She was very rude, and mad because I called her out. I stood there another 5 mins to wait on SOMEONE to make my food, and during this time an older lady came in to cover the next shift....SHE could have got her to make my order but the started taking NEW orders...I then told the lady I need my money back...still had an attitude, and went to entrance to get my money for my food, and what ever time I had left. The management did a great job of TRYING to calm the situation down. The lady, still mad, didn't own up to the fact that she had been handling money and food, but instead stated that I was mad because I had to wait...NOT TRUE...I'm on spring break with my kids...there was no need for me to be in a hurry. Anywho, we did get loud in front of customers and stated that she would whip my ass....WOW...I snapped... She made the statement...WHY ARE YOU MAD IF I HADN'T MADE MADE YOUR ORDER...Me thinking...why would you be okay with fixing any of our food in here handling nasty coins that have come out of other folks pockets...needless to say, I will not be back, and I urge this company to look into the sanitary. I am a customer service manager for a very large company....I hope that management for this company work on this issue going forward....no one wants to be sick, and when my children are, I lose money being off work with them, and I will not allow someone to contribute to that. Sorry for being long winded but this had to be stated. WHEN DID THIS HAPPEN: March 10th @ 5:03 p.m Don't know the lady name be she was...

My review is primarily based on the customer experience I received when I went there for the last time last night. I'll say first that everything else about this bowling alley has been just fine up to this point. But a guy who they have working at the front counter and assisting with lane issues is highly unprofessional and offensive at best. I will spare you the details of our back-and-forth argument that ensued at the front counter over an issue that caused me to lose my final frame on three games in a row, but it was a discussion that should have taken all of 30 seconds and could have been easily resolved had he not resorted to lying and attempting to gaslight me into thinking I was wrong for simply asking about his removal my first frame (because of an mechanical issue with the lane) and then not restoring that frame, causing me to lose my final frame. He became very defensive and kept telling me how he can't make it right because it would cost him $4 a game, even though I never asked for any money to be refunded. Then, in order to further attempt to make me go away unsatisfied, he called over his manager and told her a very different version of his defense than he had stated to me, most of which was inaccurate. I started out calm, giving him the benefit of the doubt that he was either a jerk or a moron based on his actions, but I left angry. Unlike him, Sandy, the manager, was very polite and actually listened to what I had to say and even shook my hand. Common sense and common courtesy; that's all most people are asking for. The guy at the counter had neither. Fortunately, Sandy has both and handled the situation well, but it was too late. The damage was done; I'm not coming back after being treated that way over something that was the fault of the...

This place seems like a great way spend a weekday when you're off and wanting to have a good time. My experience this Saturday was completely disappointing. Starting off, the cashier got our preference of game time wrong, where as we wanted the 10pm all you can bowl, apparently we only got rang up for an hour's time. On top of that, when we went to our lane and sat for 5 minutes, where I went to go get a beer for my fiance and I, when I got back the lane was not turned on and the other cashier had given the lane we were directed to, to another party. After my fiance went up to the cashier and explained what was going on, they just shuffled us over without explanation. The next 20 minutes or so, after we were finishing out beers, I tried to get another from the bartender, who was no where to be found and I went back after five minutes of waiting. Another 10 minutes goes by, and I try again with getting beers. This time I was determined to wait, although the people behind me deemed themselves more important than I was and just hissed at the bartender when he tried to serve me. (They literally hissed.) The bartender, Mark, was extremely kind and was attentive throughout this entire interaction and I would love to come back on a weekday, but the experience I had with the cashiers and patrons left a bad taste in my mouth. The environment and aesthetics of the place seems very enjoyable,...