21st Century Computers — Attraction in New Bern

Normally, I'm very skeptical of computer repair stores. I think many of them overcharge, taking advantage of the fact that most people don't know a lot about computers. My laptop was having problems with a USB port a few months ago and, being a skeptic, I decided to research a computer repair store that had a lot of good reviews and discovered this one. I brought it in early in the day and a lady met me by the front door, saying Steve was out on a house call and would be back later. She gave him a call and I got to speak with him on the phone about the issue, and later that day we coordinated a time for me to come back and further discuss the laptop's situation. He said the repair fee for replacing the USB port would be very expensive and would take a while, and so he showed me this USB hub and I bought it that very day.

Recently, I had another problem with my laptop's power button. The metal around it had bent and was holding it down. Requiring my laptop for school, I knew it had to be fixed urgently. Steve was very understanding of that last time and so I took the laptop here once more, and it was fixed in a day! He kept in contact with me so I could pick it up as soon as possible. He cut out the metal around the power button with my permission because I cannot afford to have the case part ordered from China and the labor to replace it. He was very understanding, recommending the cut in the metal. It isn't pretty, but I don't mind, and the power button is fully free now with no catching on the metal.

Steve is incredible and listens to his customers. I'll certainly be a returning customer whenever needed far into the future. I highly recommend this place for any computer or...

My mother had dropped my computer and my screen basically broke. So, I brought it in for him to fix. On the paper that you fill out explaining your computer issues, I wrote down at the screen was messed up as well as the computer was extremely slow even when starting up. They called me a couple days later to let me know that they have to order a new screen, which I believe he said was $80 or $85, plus the $70 for labor. Okay cool. Well, when they called me a day or two later to pick it up, I was told that for them to even LOOK to see what was causing it to act slow would be another $70. That doesn't even include what he would have to do to fix said problem. So, I opted out because I wasn't going to pay that much extra for a problem that I had already brought it in for. When my sister picked it up for me a week later when I had the money, I turned it on and it still has a broken pixel on the corner. Normally I wouldn't care, however I spent over $150 to fix this. So, I called again and was informed that it was basically a superficial issue with the screen and there was nothing he could do about it. So, all in all, he does all right work for the most part, but I'd only recommend if you have a few bucks in...

Had ISSUE WITH MY MONITER. Took it to staples to verify that it was bad and ask for them to plug it in to see if in fact it was bad, They informed me they would need me to bring in my desktop because they could not plug it into their computer. I went to the car and went online to find a computer repair service and 21st Century computer repair came up. I called to get directions and went there. The Nice young Lady Plugged it into a laptop and it blinked as it did on my desktop, she also verified the cables were good and as I had expected the Moniter was in fact defective. I asked if she had a new 27" one and she did.After I told her I wanted to purchase it ., she asked if I would like for her to assemble it and she did. I have never delt with anyone anymore pleasant than she was. When I got home it was a simple mater of plugging it up to which it worked great. It is such a pleasure to deal with pleasant people such as this young lady was. I am embarrassed that I did not get her Name. It was my first visit to that business, but I am sure it will not be the last and I highly recommend it to everybody that needs computer...